Review of the Handling of Public
Money Project — Final Report
4.1.1 Resolving Problems Related to HPM Receipts
The Accounting Operations Division follows up on queries about payments that are not in the CPC database (because they are late or lost) and queries about incorrect amounts in the system. CPCs send their requests and enquiries to HQ, which researches the CD-ROM of data transactions, contacts the NBC or sends the request to PWGSC. The CPCs indicated in the review that they would like to have access to HQ’s systems and to initiate the follow-up and contacts themselves, rather than going through HQ. This process would allow CPC employees to effectively monitor the payments of application transactions themselves and would increase their trust in HPM, hence reducing verification time and improving client service.
CIC has a memorandum of understanding with PWGSC (Matane) that allows CIC to trace funds not found or deposited, as well as incorrectly input amounts for citizenship or immigration applications for which a CPC has received the appropriate documentation or proof. This agreement has only been in effect since November 1, 2000. Before that date, the NBC performed this tracing activity. The service levels provided since Matane took over this activity have improved, according to all stakeholders (that is, employees at HQ and CPCs).
The NBC acknowledges that using Matane’s services will help decrease tracing delays. As a government organization, Matane can get a quicker response from bank branches to enquiries about fees owing to the government than the NBC could. (Section Removed) The agreement with Matane provides quicker service at a lower price (about 25 percent less). On average, HQ makes 70 to 90 tracing requests per month on the CPCs’ behalf.
- Date Modified:
