Review of the Handling of Public
Money Project — Final Report
4.2 Effectiveness of Payment Processing
Effectiveness of payment processing is achieved if the system can perform the way it was designed and intended to perform. Overall, the CPCs receive a daily download of receipts, and are able to access the CPC repository of receipts and to upload the HQ repository on a daily basis. (Section Removed)
The HPM system on a daily basis receives a download for transactions with values of more than $0 from Government Telecommunications and Informatics Services, a download of data equal to daily deposits from NBC and an upload of information from the CPCs. These data ensure that CIC can reconcile funds received, and that funds are accountable and allocated to appropriate business lines. The HQ repository interfaces with Financial Information Strategy (FIS) operations daily and is able to calculate the summary of daily bank receipts for transmission to FIS.
While information collected at HQ is monitored and validated through mechanisms such as System Application and Programs (SAP) and bank deposits, there is no system to validate information sent by CPCs to HQ. However, the Accounting Operations Division has had preliminary discussions with the Information Management and Technologies Branch (IMTB) to try to rectify this situation.
Since the pilot project, there have been continuous edits and modifications to the system by IMTB to deal with technical problems that have arisen in the first two to three years. (Section Removed) If the CPCs and their employees are not made aware of system delays directly, production can be affected.
Recommendation 3
It is recommended that a communication strategy be developed and implemented outlining the procedures HQ should follow to contact CPC staff quickly regarding system problems and possible processing delays.
Management Response
Management agrees with this recommendation. The strategy is in place but needs to be formalized.
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