Review of the Handling of Public
Money Project — Final Report

5.0 Management Response and Action Plan

Recommendation / Management Response	Action Plan	Office of Primary Interest	Planned Implementation Date
4. It is recommended that F&A and DDN (in consultation with the CPCs) discuss with IMTB system oriented modifications to the CPC system and the CRS, to simplify the process of sending a refund to the correct address and payer and to upgrade CRS to capture who paid the fees (since this feature exists in the CPC system). To ensure consistency, when a change is proposed—for example, with regard to how a receipt is handled—it is recommended that both CPC and CRS system teams work together to ensure the same process and therefore the same service is available to the clientele. Management Response Management agrees with this recommendation.	Documentation of current process	DDN (Sydney)	April 21, 2002
	Confirmation of system capacity	IMTB	April 30, 2002
	Options for streamlining the process	IMTB and DDN (Sydney)	June 30, 2002
	Development and implementation of simplified refund process within CRS	IMTB and DDN (Sydney)	September 30, 2002