Review of the Handling of Public
Money Project — Final Report

Table of Contents

• ACRONYMS USED IN THIS REPORT
• EXECUTIVE SUMMARY
• 1.0 INTRODUCTION
• 2.0 BACKGROUND
• 3.0 REVIEW OBJECTIVES, SCOPE AND APPROACH
  • 3.1 OBJECTIVES
  • 3.2 SCOPE
  • 3.3 APPROACH
• 4.0 FINDINGS AND RECOMMENDATIONS
  • 4.1 EFFICIENCY OF PAYMENT PROCESSING
    • 4.1.1 RESOLVING PROBLEM RELATED HPM RECEIPTS
  • 4.2 EFFECTIVENESS OF PAYMENT PROCESSING
    • 4.2.1 REFUNDS
  • 4.3 WORKABILITY OF THE SYSTEM
    • 4.3.1 PAYMENT MODE (CPCs AND CIC OFFICES)
    • 4.3.2 CPC STAFF WORKLOAD
  • 4.4 NATIONAL BANK OF CANADA AND OTHER FINANCIAL INSTITUTIONS
  • 4.5 FEDERAL INSTITUTION USING SIMILAR PAYMENT PROCESS (DEPARTMENT OF FISHERIES AND OCEANS)
  • 4.6 PILOT FOLLOW-UP
• 5.0 MANAGEMENT RESPONSE AND ACTION PLAN
  • Recommendation/Management Response (1 of 11)
  • Recommendation/Management Response (2 of 11)
  • Recommendation/Management Response (3 of 11)
  • Recommendation/Management Response (4 of 11)
  • Recommendation/Management Response (5 of 11)
  • Recommendation/Management Response (6 of 11)
  • Recommendation/Management Response (7 of 11)
  • Recommendation/Management Response (8 of 11)
  • Recommendation/Management Response (9 of 11)
  • Recommendation/Management Response (10 of 11)
  • Recommendation/Management Response (11 of 11)

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