Review of the Immigration Control
Officer Network – Final Report
4.0 Management Response and Action Plan (11/12)
| Recommendation / Management Response | Action Plan | Office of Primary Interest | Planned Implementation Date |
|---|---|---|---|
| 11. The Enforcement Branch should consider the use of a call centre approach to provide support to the airlines. This study should involve the airlines, ICOs and IR, and could consist of partnerships with other countries. Management Response Management agrees that an international call centre would be
an ideal solution, but it would be difficult and expensive to implement.
Management agrees that new, pragmatic strategies need to be developed
to counter the expectation that ICOs will be on call around the
clock.
|
a) SEZ will request input on the frequency of after-hours calls being received by ICOs and de facto ICOs, and on the type of information being requested. | SED |
|
| b) SEZ will produce a report summarizing ICO responses, to be presented
to the group by May 9, 2002. c) SEZ will solicit ICO input regarding possible solutions at upcoming ICO regional meetings being held in March (Cape Town, Kuala Lumpur and Sao Paulo) and by e-mail to European missions. |
May 9, 2002 | ||
| d) The group identified the need for a brainstorming session, including
a broad range of participants, to identify potential courses of action.
The notional date for this session is June 2002.
The group agrees that there is a need to develop a strategy to counter expectations that ICOs will be on call around the clock, recognizing that there are serious employee health and safety issues involved and a great deal of variability in mission responses to this situation. |
June 2002 |
- Date Modified:
