Audit of The Administration of Settlement Programs
2.0 Audit Conclusions
We found that:
- Overall, the governance framework and processes in place for settlement programs were appropriate and operating as intended. We noted some opportunities for improvement which could strengthen the framework;
- Performance information at the output level was available. CIC is in the early stages in terms of overall performance measurement of settlement programs at the outcome level. As a result, the performance measurement framework only partially met our expectations; and
- Internal controls over settlement programs partially met our expectations. While CIC has well-documented processes for contribution agreements as well as clear practices and procedures for the monitoring and processing of claims, we found areas where the processes in place did not match departmental guidelines. More specifically, the guidelines issued have not kept pace with the evolving program. We acknowledge that the recent rapid growth of the settlement programs is a contributing factor and note that the Department was working on updating its settlement manual and guidelines on risk-based project monitoring.
We have made recommendations to strengthen all these areas. Our detailed observations and recommendations are discussed in the following sections of the report.
- Date Modified:
