| Evaluation Issues |
Evaluation Questions |
Program Rationale –
To what extent does the program remain relevant to the priorities of the GoC and to the needs of newcomers |
- Is there a continuing need for federal government programming to provide the services offered?
- Are newcomers adequately prepared for the settlement, adaptation and integration experience prior to coming to Canada?
- Are the priorities and criteria for the programs appropriate for the range of clients served? Are there other services that would assist the integration of newcomers that are not included?
- Are the services offered complementary with other settlement/resettlement programs (e.g. ISAP or Host, LINC and RAP) and with the components of these programs that are managed by provincial governments?
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Program Delivery –
Are the design and
delivery of the program appropriate? |
- Are program objectives and the roles and responsibilities of CIC (HQs, regional offices, local offices) and the SPOs, including reporting responsibilities, clearly defined and understood?
- Does the application process result in the most appropriate service providers being funded to deliver settlement services?
- To what extent have settlement programs been successfully promoted to newcomers and other stakeholders? Which mechanisms have been most effective?
- Are potential clients able to access settlement services in a timely fashion?
- To what extent is the program capable of serving newcomers in both official languages?
- To what extent do service providers have adequate tools and support for delivery of settlement services (Host)?
- To what extent do SPOs have the capacity to deliver effective services to newcomers?
- Is there an appropriate balance between consistency in delivery of services across CIC jurisdictions and flexibility to accommodate changing needs and regional priorities?
- Are there adequate financial controls in place to monitor program delivery?
- To what extent does CIC monitor, evaluate, report and use information on results, share best practices and use information to contribute to program improvements?
- To what extent do service providers collect and report program data? Do they have adequate tools and support to do this?
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| Issue: Effectiveness and Efficiency – To what extent does the program use the most appropriate, efficient and cost-effective methods to meet its objectives? |
- Is service delivery through external service provider organizations effective and efficient?
- What methods are used to assess client needs and are these effective?
- Are program funding allocations appropriate to meet the needs of the range of clients?
- Are there alternative approaches to service delivery?
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| Issue: Success – To what extent has the program(s) been successful in achieving its desired outcomes? |
- Are clients satisfied with the settlement services they receive and do they meet their needs?
- To what extent does the promotion of the Host program contribute to the program’s desired immediate outcomes?
- To what extent does the recruitment and selection of volunteers contribute to the program’s desired immediate outcomes?
- To what extent does volunteer training contribute to the program’s desired immediate outcomes?
- To what extent does newcomer assessment contribute to the program’s desired immediate outcomes?
- To what extent does matching of volunteers and newcomers contribute to the program’s desired immediate outcomes?
- To what extent does support of volunteers and newcomers contribute to the program’s desired immediate outcomes?
- To what extent do Host services contribute to the program’s desired intermediate outcomes?
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