Evaluation of the Immigrant Settlement and Adaptation Program (ISAP)

January 2005

Table of Contents

Executive Summary

• Context for the Evaluation
• Scope and Objectives for the Evaluation
• Methodology Overview
• Overview of Findings and Conclusions
• Challenges
• Recommendations and Management Response

1.0 Introduction

• 1.1 Context for the Evaluation
• 1.2 ISAP Program Description
• 1.3 Scope and Objectives of the Evaluation
• 1.4 Methodology Overview and Caveats
• 1.5 Organization of the Report

2.0 Appropriateness of the Delivery Model

• 2.1 Ongoing Role for Federal Government
• 2.2 The Case for Community-based Service Delivery

3.0 Overall Success of the Program

• 3.1 ISAP Services Meeting Needs of Many Newcomers
• 3.2 Flexibility of the Program Considered a Strength
• 3.3 Clients Generally Satisfied with Services
• 3.4 Immediate/Intermediate Client Impacts Occurring to Some Extent
• 3.5 Access to ISAP Adequate

4.0 Adequacy of Capacity and Service Gaps

• 4.1 Inadequate Resources Compromise Service Delivery
• 4.2 Insufficient Promotion Leads to Lack of Awareness
• 4.3 Lots of Reports But Not Enough Data
• 4.4 Lots of Information, Not Enough Communication
• 4.5 Need for More Clarity from CIC
• 4.6 CIC Supports to Service Providers Adequate

5.0 Summary of Findings by Evaluation Issue

6.0 Challenges

7.0 Recommendations and Management Response

Appendix A: Methodology

Appendix B: List of Key Informants/ Focus Groups

Appendix C: Case Studies

Appendix D: List of Evaluation Issues and Questions

Final Report
Evaluation and Performance Measurement Unit
Priorities, Planning and Research Branch
Citizenship and Immigration Canada

Acknowledgement
This report was prepared with the assistance of Goss Gilroy Inc.