Operational bulletins and manuals

Citizenship and Immigration Canada and Canada Border Services Agency employees consult operational bulletins (OBs) and manuals for guidance in the exercise of their functions and in applying the Immigration and Refugee Protection Act, the Citizenship Act and their Regulations.

CIC is changing the way program delivery information is presented. The modernized format combines the latest operational guidance and policy—including OBs—into one place.

This new web-friendly format (now called Program Delivery Instructions) is being developed in phases, by business line. This page will be updated as new business lines become available.

Program Delivery Instructions: Modernized format

To date, instructions available in the new format includes:

Guidance that applies to many business lines has also been converted to the new format:

Operational manuals: previous format

Operational manuals are divided into different categories. Each manual, in turn, is divided into specific chapters and assigned a chapter number.

Citizenship Policy (CP)

Enforcement (ENF)

Temporary Foreign Worker Guidelines (FW)

Immigration Legislation (IL)

Information Sharing (IN)

Inland Processing (IP)

Reference (IR)

Overseas Processing (OP)

Protected Persons (PP)

Identity Management (IM)

Operational bulletins

In exceptional circumstances, OBs may be issued for one-time-only instructions or to provide urgent instructions to staff for a brief period while the operational manuals are being updated.

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