Biometrics Field Trial Evaluation Report
Section 11. Conclusion
The field trial has shown that biometrics technology could be extremely useful in strengthening identity management in Canada’s immigration program and in enhancing the integrity of that program and of Canadian border security.
Biometrics were collected from many clients and verified with no major disruption to operations or to travellers at the field trial sites. The data collected in the operational environment was of good quality, which allowed highly accurate biometric matching at the Headquarters Matching Centre. Clients understood and accepted the requirement for enrolment and verification of their biometrics.
The technical issues that emerged during the field trial were in most cases addressed within the period of the field trial or could be addressed through better planning and technical design.
The field trial had an impact on operations, adding some stress to waiting room capacity and requiring additional staff to manage the increase in processing. These issues were also manageable within the context of the limited scope field trial but would be more challenging if CIC moved to regular biometric collection as part of visa processing. The experience from the field trial will inform future decision making, and the lessons learned will guide any future implementation.
CIC would like to thank its clients, as well as all CIC and CBSA staff who participated in the field trial.
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