User Fees, Regulatory Charges and External Fees
Reporting on the User Fees Act
The following tables list CIC’s user fees and provide information regarding the history of the fees, client service outcomes, revenue and associated costs. CIC’s list of fees paid by users is posted on the Department’s Web site.
Notes regarding all fees:
- Both the forecasted and actual revenues are calculated based on volume of applications processed. Forecasted volumes of applications processed are provided by CIC’s Operations Performance Measurement Branch, and actual revenue amounts are derived from CIC Form E (Tax revenues and Other revenues (External and Internal)) of the Public Accounts.
- There have been changes to certain fees which are not presented in the User Fees table: the open work permit privilege fee and employer compliance fee, which were introduced on February 21, 2015, and the Immigrant Investor Venture Capital Class, which came into force on January 28, 2015. Due to late fiscal year implementation, insufficient data is available, therefore these fees have been omitted from the table below.
- The full cost for 2014–15 and the estimated full cost for planning years are based on the final unit costs from CIC and other government departments as per the 2013–14 CIC Cost Management Model. Where applicable, the following has also been taken into consideration and applied to the 2013–14 unit costs: the 2014–15 and future–year volume fluctuations, processing capacity and funding availability. These represent the best–available cost data at the time of producing this table. Since the unit costs are based on 2013–14 information, this methodology does not account for fluctuations generated by changes in business processes that may have occurred in 2014–15.
Other government departments included in CIC’s Cost Management Model are: Foreign Affairs, Trade and Development Canada; Public Works and Government Services Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Department of Justice; Employment and Social Development Canada; Canadian Security Intelligence Service; Canada Border Services Agency; and the Treasury Board Secretariat. - It should be noted that CIC’s service standards, with the exception of the Passport Program, were not developed relative to user fees but rather to application processing times.
- According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
- the performance standard, if provided, may not have received parliamentary review;
- the performance standard, if provided, may not respect all established requirements under the User Fees Act (UFA) (e.g., international comparison; independent complaint redress); and
- the performance result, if approved, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
- The Passport Program’s service standards relate directly to user fees. In 2010, the Program undertook to review its fee structure in accordance with the UFA. The new fee structure came into effect on July 1, 2013 (with the exception of four administrative services fees that came into force on March 31, 2014). Under the UFA, the CIC Passport Program is accountable to Parliament for its service standards and performance. If the organization misses its stated service standards by more than 10%, it will be required to reduce its fees by a percentage equivalent to the unachieved performance up to a maximum of 50%.
General and Financial Information by Fee
Fee name: Right of Permanent Residence Fee
Fee type: Regulatory
Fee-setting authority: Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA); and Immigration and Refugee Protection Regulations (IRPR)
Year introduced: 1995
Year last amended: 2006
Performance standard: This fee is collected for all persons who become permanent residents of Canada, except for persons who are exempted by the regulations from paying the fee (i.e., protected persons and dependent children).
Performance results: The fee is collected for 100% of applicants who do not qualify for a regulatory exemption. This fee is closely linked to the processing of permanent resident applications in Canada and overseas.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 85,500,000 | 82,800,000 | Costs associated with this fee related to the overall costs of the immigration regulatory regime, estimated to exceed $82 800 000. |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 91,100,000 | Costs associated with this fee related to the overall costs of the immigration regulatory regime, estimated to exceed $91,100,000. |
| 2016–17 | 91,100,000 | |
| 2017–18 | 91,100,000 |
Fee name: Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee, and Sponsorship Application Fee for Family Classes
Fee type: Regulatory
Fee-setting authority: IRPA and IRPR
Year introduced: 1986 for Permanent Residence Application Fee, 1991 for Permanent Resident Travel Document Fee, and 2002 for Permanent Resident Card and Sponsorship Fee.
Year last amended: 2002
Performance standard: Permanent Resident Cards (Phase 1): The service standard is to process 80% of initial permanent resident cards within two months (61 days).
Immediate Family Class members (spouses, common-law partners, conjugal partners and dependent children) processed overseas: The service standard is to process 80% of these applications within 12 months.
Federal Skilled Workers paper applications: The service standard is to process 80% of Federal Skilled Workers paper applications received between June 26, 2010 and December 31, 2014 (pre-Express Entry) within 12 months.
Provincial Nominees and Quebec Skilled Workers paper applications: The service standard is to process 80% of Provincial Nominees and Quebec Skilled Workers paper applications within 11 months.
Canadian Experience Class paper applications: The service standard is to process 80% of Canadian Experience Class paper applications received prior to January 1, 2015 (pre-Express Entry) within 10 months.
Express Entry: The service standard is to process 80% of electronically received applications (as of January 1, 2015) in the Canadian Experience Class, Federal Skilled Workers, Provincial Nominees and Federal Skilled Tradespersons programs within six months.
Note: There is insufficient data from the 2014–15 fiscal year to report against the Express Entry service standards as they did not come into effect until January 1, 2015. There will be adequate data to report against these six-month service standards in the 2015–16 DPR.
Permanent resident travel documents processed overseas: There is no current service standard; however, documents are processed expeditiously.
Family Class Sponsorship applications processed overseas: There is no current service standard concerning the time taken to process the sponsorship portion of the Family Class application. However, please see above for the service standard on the end-to-end application process (which includes both the sponsorship application and the application for permanent residence) for spouses, common-law partners, conjugal partners and dependent children processed overseas.
Performance results: CIC made final decisions on almost 295,000 permanent resident applications in 2014–15.Footnote 1 Broken down by class, they are: Economic Class: 182,952; Family Class: 76,151; Humanitarian Class: 35,304.
Permanent Resident Cards (Phase 1): From April 1, 2014 to March 31, 2015, the two-month (61 days) service standard was met 78% of the time, with 80% of files processed in 65 days or less. This compares with a 43% adherence to the service standard over the same time period in 2013–14, with 80% of files processed within 72 days.
Spouses, common-law partners, conjugal partners and dependent children processed overseas: From April 1, 2014 to March 31, 2015, the service standard was met 65% of the time, with 80% of files being processed in 18 months, consistent with 2013–14 processing levels.
Federal Skilled Workers (received after June 26, 2010): 64% of files were processed in 12 months or less in 2014–15, accounting for an almost 40% improvement in adherence compared to 2013–14. As older applications continue to be processed to completion, adherence to the service standard will continue to improve.
Provincial Nominees and Quebec Skilled Workers: 57% of Provincial Nominees and 42% of Quebec Skilled Workers applications were processed within this service standard in 2014–15, with 80% of applications being processed in 16 months for Provincial Nominees and 19 months for Quebec Skilled Workers.
Canadian Experience Class: 50% of Canadian Experience Class applications were processed within this service standard in 2014–15, with 80% of applications being processed in 13 months or less, consistent with 2013–14 processing levels.
Permanent Resident Travel Documents: 80% of Permanent Resident Travel Documents were processed in 22 days or less in 2014–15, representing an improvement from 29 days in 2013–14.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 140,900,000 | 138,200,000 | 303,200,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 161,100,000 | 393,800,000 |
| 2016–17 | 150,700,000 | 369,500,000 |
| 2017–18 | 149,600,000 | 386,300,000 |
Fee name: Work Permit Fee (Individuals and Performing Artist Groups)
Fee type: Regulatory
Fee-setting authority: IRPA and IRPR
Year introduced: 1986
Year last amended: 2014
Performance standard: Work permit applications submitted outside Canada (excluding the Live-in Caregivers Program): The service standard is to process 80% of work permit applications received from outside Canada (excluding live-in caregivers applications) within two months.
Work permit applications for live-in caregivers submitted outside Canada: The service standard is to process 80% of live-in caregiver work permit applications received from outside Canada within 16 months.
Work permit applications submitted in Canada (same and new employer): The service standard is to process 80% of work permit applications submitted in Canada for same and new employers within four months.
Performance results: New permits and extensions: In 2014–15, a total of 155,074 new work permit applications were finalized while 246,538 extensions were processed over the same period.
- Work permit applications received outside Canada (excluding the Live-in Caregivers Program): 87% of work permit applications received outside Canada (excluding live-in caregivers applications) were processed within the two-month service standard in 2014–15, representing a 10% improvement in adherence compared to the same time period in 2013–14.
- Work permit applications for live-in caregivers received outside Canada: 94% of live-in caregiver work permit applications received outside Canada were processed within the 16-month service standard in 2014–15.
Work permit applications submitted in Canada for new and same employers: 97% of work permit applications submitted in Canada for new and same employers were processed within the four-month service standard in 2014–15, consistent with 2013–14 processing levels.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 53,200,000 | 52,200,000 | 62,800,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 54,400,000 | 68,300,000 |
| 2016–17 | 55,600,000 | 69,200,000 |
| 2017–18 | 55,600,000 | 69,200,000 |
Fee name: International Experience Canada
Fee type: Regulatory Program Participation Fee
Fee-setting authority: Order JUS-609929 amending the Order in Council P.C. 2000-1723 of November 30, 2000, made pursuant to paragraph 19(1)(b) of the FAA.
Year introduced: 2000
Year last amended: 2007
Performance standard: All routine International Experience Canada applications received at Canadian missions in participating countries are processed within eight weeks.
Performance results: 95% of applications were processed within eight weeks from April 1, 2014 to March 31, 2015.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 5,400,000 | 5,800,000 | 7,500,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 9,900,000 | 9,900,000 |
| 2016–17 | 9,900,000 | 9,900,000 |
| 2017–18 | 9,900,000 | 9,900,000 |
Fee name: Study Permit Fee
Fee type: Regulatory
Fee-setting authority: IRPA and IRPR
Year introduced: 1991
Year last amended: 2014
Performance standard: New study permit and permit extension applications submitted in Canada: The service standard is to process 80% of new study permit and permit extension applications submitted in Canada within four months.
New study permit applications submitted outside Canada: The service standard is to process 80% of new study permit applications submitted outside Canada within two months.
Performance results: New permits and extensions: In 2014–15, a total of 176,871 new study permits and 101,933 extensions were processed.
- New study permit and permit extension applications submitted in Canada: 100% of new study permit and permit extension applications submitted in Canada were processed within the four-month service standard in 2014–15.
- New study permit applications submitted outside Canada: 94% of new study permit applications submitted outside Canada were processed within the two-month service standard in 2014–15.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 38,900,000 | 43,000,000 | 45,100,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 44,000,000 | 47,900,000 |
| 2016–17 | 44,000,000 | 47,900,000 |
| 2017–18 | 44,000,000 | 47,900,000 |
Fee name: Temporary Resident Visa Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee
Fee type: Regulatory
Fee-setting authority: IRPA and IRPR
Year introduced: 1994 for restoration; 1986 for Temporary Resident Visa and extension
Year last amended: 1997 for restoration; 2014 for Temporary Resident Visa and extension
Performance standard: New Temporary Resident Visa applications submitted outside Canada: The service standard is to process 80% of new Temporary Resident Visa applications submitted outside Canada within two weeks.
Performance results: In 2014–15, over 1.4 million applications for a Temporary Resident Visa were processed, while 141,986 Visitor Record applications were finalized.
- 81% of new Temporary Resident Visa applications submitted outside Canada were processed within the two-week service standard from April 1, 2014 to March 31, 2015, representing a 13% improvement in adherence compared to the same time period in 2013–14.
Extensions of authorization to remain in Canada as a temporary resident: The Centralized Processing Region processes applications for extensions of authorizations to remain in Canada as a temporary resident. Processing times for case processing centres are updated frequently on the CIC Web site. No meaningful service standard can be established because these cases are extremely variable in nature and complexity.
Restoration of temporary resident status: These applications are submitted to various processing streams, including students, workers and visitors, depending on the status the applicant needs to regain. They are processed according to the processing times of the stream under which the individual is applying, and thus there are no separate processing times available for these cases.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 155,500,000 | 150,300,000 | 161,500,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 149,900,000 | 156,600,000 |
| 2016–17 | 158,000,000 | 163,500,000 |
| 2017–18 | 166,100,000 | 170,300,000 |
Fee name: Temporary Resident Permit Fee
Fee type: Regulatory
Fee-setting authority: IRPA and IRPR
Year introduced: 1991
Year last amended: 1997
Performance standard: No meaningful service standard can be established because Temporary Resident Permit cases are extremely variable in nature and complexity.
Performance results: In 2014–15, a total of 13,180 Temporary Resident Permit applications were processed.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 1,800,000 | 1,400,000 | 8,100,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 1,600,000 | 7,900,000 |
| 2016–17 | 1,600,000 | 7,900,000 |
| 2017–18 | 1,600,000 | 7,900,000 |
Fee name: Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)
Fee type: Regulatory
Fee-setting authority: IRPA and IRPR
Year introduced: Various: 1991 - Rehabilitation; Authorization to Return to Canada, Certification and Replacement of Immigration Documents; 1992 for Immigration Statistical Data
Year last amended: Various
Performance standard: Authorization to return to Canada: No meaningful service standard can be established because authorization to return to Canada cases are extremely variable in nature and complexity.
Certification and replacement of immigration documents: Clients can obtain a certified true copy or a replacement copy of most documents issued by Canadian immigration authorities that have been lost, stolen or destroyed. Clients may also request changes to and obtain a replacement of certain current, valid immigration documents.
Performance results: Authorizations to return to Canada are processed as expeditiously as possible; however, due to the variable nature and complexity of the cases, meaningful quantifiable performance results cannot be provided.
Certification and replacement of immigration documents: Processing times are updated regularly. For more information on processing times please see the CIC Web site.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 1,900,000 | 2,000,000 | 12,200,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 1,900,000 | 7,000,000 |
| 2016–17 | 1,900,000 | 7,000,000 |
| 2017–18 | 1,900,000 | 7,000,000 |
Fee name: Right of Citizenship Fee
Fee type: Regulatory
Fee-setting authority: FAA; Citizenship Act and Citizenship Regulations
Year introduced: 1995
Year last amended: 1995
Performance standard: This fee is payable by persons obtaining citizenship status and is linked to the acquisition of citizenship status. Persons under 18 years of age and adoptees who are under the age of 18 at the time of application do not pay the right of citizenship fee. See CIC’s fee list for additional details.
Performance results: In 2014–15, a total of 249,300 individuals became new citizens.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 19,600,000 | 23,500,000 | Costs associated with this fee are related to the overall cost of the citizenship regulatory regime, estimated to exceed $23 500 000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 24,000,000 | Costs associated with this fee are related to the overall cost of the citizenship regulatory regime, estimated to exceed $24 000 000 |
| 2016–17 | 24,000,000 | |
| 2017–18 | 24,000,000 |
Fee name: Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship
Fee type: Regulatory
Fee-setting authority: Citizenship Act and Citizenship Regulations
Year introduced: 1993
Year last amended: 2015 for grant and resumption; 1997 for retention; 1995 for renunciation.
Performance standard: There are no current service standards for these lines of business.
Performance results: In 2014–15, close to 281,000 decisions were rendered on citizenship grant applications, which include adult, minor, resumptions and adoptions. Combined, both routine and non-routine applications were processed in 29 months or less over the same time period. The new streamlined decision-making process and other changes to the Citizenship Act are expected to bring the processing time for new citizenship applications down to under one year, reduce the citizenship application backlog by more than 80% and work toward a manageable inventory of applications in fiscal year 2015–16.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 63,500,000 | 68,000,000 | 165,200,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 132,900,000 | 144,800,000 |
| 2016–17 | 132,900,000 | 139,600,000 |
| 2017–18 | 132,900,000 | 137,600,000 |
Fee name: Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship
Fee type: Regulatory
Fee-setting authority: Citizenship Act and Citizenship Regulations
Year introduced: 1993
Year last amended: 1997
Performance standard: There is no current service standard for the processing of citizenship proof applications.
Performance results: In 2014–15, CIC processed 52,077 citizenship proof applications with a processing time of seven months or less (based on 80% of applications processed).
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 4,600,000 | 4,000,000 | 19,200,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 4,000,000 | 19,100,000 |
| 2016–17 | 3,600,000 | 17,400,000 |
| 2017–18 | 3,600,000 | 17,400,000 |
Fee name: Biometrics Fees
Fee type: Regulatory
Fee-setting authority: FAA and IRPR
Year introduced: 2013
Year last amended: 2013
Performance standard: The fee is charged to pertinent clients for biometric enrolment; therefore, there is a partial recovery of the cost of biometrics (target is 50% of ongoing costs recovered beginning in 2015).
Performance results: There were 241,343 Biometric enrolments in 2014–15.
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 24,600,000 | 19,600,000 | 33,300,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 26,500,000 | 43,100,000 |
| 2016–17 | 28,800,000 | 46,800,000 |
| 2017–18 | 31,500,000 | 53,600,000 |
Fee name: Passport
Fee type: Regulatory
Fee-setting authority: FAA, UFA, Passport and Other Travel Document Services Fees Regulations
Year introduced: 1992
Year last amended: 2013
Performance standard: Refer to the table below.
Performance results: Refer to the table below.
Other information: The Passport Program expects to generate a surplus in revenues until 2017–18. These financial surpluses will be used to compensate the anticipated reduction in revenue during the second half of the business cycle, starting in 2018-19. The significant drop in revenues in the second half of the business cycle is caused by an abrupt reduction in passport demand due to the introduction of a 10-year validity passport in July 2013. While demand is low, the Passport Program requires accumulated surpluses to sustain operations as there are many fixed costs associated with maintaining the infrastructure that supports its delivery which do not vary with passport volume fluctuations.
| Service | Service standard | Performance target | Results for 2014–15 |
|---|---|---|---|
| Passport application submitted in person at a Passport Canada-branded office | 10 business days | 90% of complete applications are processed within announced processing times | 99.64% |
| Passport application submitted by mail | 20 business days | 99.84% | |
| Passport application submitted in person at a receiving agent | 20 business days | 99.81% |
| Service | Service standard | Performance target | Results for 2014–15 |
|---|---|---|---|
| Regular passport application submitted in person at a Government of Canada office abroad | 20 business days | 90% of complete applications are processed within announced processing times | 96.39% |
| Temporary passport | 20 business days | 99.44% | |
| Emergency travel document | 20 business days | 98.86% |
| Service | Service standard | Performance target | Results for 2014–15 |
|---|---|---|---|
| Certificate of identity | 20 business days | 90% of complete applications are processed within announced processing times | 94.81% |
| Refugee travel document | 20 business days | 95.73% |
| Service | Service standard | Performance target | Results for 2014–15 |
|---|---|---|---|
| Urgent service | 24 hours (next business day) | 90% of complete applications are processed within announced processing times | 99.40% |
| Express service | Two to nine business days | 99.94% | |
| Pick-up service | 10 business days | 99.78% | |
| Same day, out of regular hours of service | Same day | 97.78% |
| Service | Service standard | Performance target | Results for 2014–15 |
|---|---|---|---|
| Addition of a special stamp | If request is made:
|
90% of requests are processed within announced processing times | 100% |
| Certified true copy of a travel document | 10 business days | 95.77% | |
| File transfers from one regional office in Canada to another | Three business days | 99.02% |
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 673,700,000 | 645,100,000 | 357,800,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 639,400,000 | 437,200,000 |
| 2016–17 | 669,700,000 | 461,000,000 |
| 2017–18 | 663,000,000 | 466,900,000 |
Fee name: Fees for processing access requests filed under the Access to Information Act
Fee type: Other products and services
Fee-setting authority: Access to Information Act (ATIA)
Year introduced: 1992
Year last amended: 1992
Performance standard: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA provides further details.
Performance results: CIC received 34,066 requests under the ATIA in 2014–15 and completed 33,524 requests during the same period. In 89% of the completed cases, CIC responded within the legislative time frame.
Other information: The number of ATIA requests received by the Department has increased significantly, more than doubling in the last seven years. This has resulted in increased costs to process these requests.
Source: Annual Report 2014–2015—Privacy Act, Access to Information Act (PDF, 1.55MB)
| Forecast Revenue | Actual Revenue | Full Cost |
|---|---|---|
| 151,000 | 164,000 | 2,600,000 |
| Planning year | Forecast revenue | Estimated full cost |
|---|---|---|
| 2015–16 | 164,000 | 2,600,000 |
| 2016–17 | 164,000 | 2,600,000 |
| 2017–18 | 164,000 | 2,600,000 |
Summary of Financial Information for All User Fees and Regulatory Charges
| Forecast revenue | Actual revenue | Full cost | |
|---|---|---|---|
| Regulatory subtotal | 1,269,100,000 | 1,235,900,000 | 1,175,900,000 |
| Other products and services subtotal | 151,000 | 164,000 | 2,600,000 |
| Total, all fee types | 1,269,251,000 | 1,236,064,000 | 1,178,500 |
| Planning year | Forecast revenue | Estimated full cost | |
|---|---|---|---|
| Regulatory subtotal | 2015–16 | 1,340,700,000 | 1,335,600,000 |
| 2016–17 | 1,371,800,000 | 1,339,700,000 | |
| 2017–18 | 1,374,800,000 | 1,374,000,000 | |
| Other products and services subtotal | 2015–16 | 164,000 | 2,600,000 |
| 2016–17 | 164,000 | 2,600,000 | |
| 2017–18 | 164,000 | 2,600,000 | |
| Total, all fee types | 2015–16 | 1,340,864,000 | 1,338,200,000 |
| 2016–17 | 1,371,964,000 | 1,342,300,000 | |
| 2017–18 | 1,374,964,000 | 1,376,600,000 |
Reporting on the Policy on Service Standards for External Fees
| Fee Name | Service standard | Performance results |
|---|---|---|
| Right of Permanent Residence Fee | No current service standard | N/A |
| Permanent Resident Cards (Phase 1) | 80% of applications processed within two months | 78% of applications were processed within the service standard in 2014–15. |
| Federal Skilled Workers | 80% of applications processed within 12 months | 64% of applications were processed within the service standard in 2014–15. |
| Provincial Nominees and Quebec Skilled Workers | 80% of applications processed within 11 months | 57% of Provincial Nominees applications and 42% of Quebec Skilled Workers applications were processed within the service standard in 2014–15. |
| Canadian Experience Class | 80% of applications processed within 10 months | 50% of applications were processed within the service standard in 2014–15. |
| Immediate members of the Family Class processed overseas | 80% of applications processed within 12 months | 65% of applications were processed within the service standard in 2014–15. |
| Sponsorship application for Family Class processed overseas | No current service standard (end-to-end processing time reported in preceding row) | N/A |
| Permanent resident travel documents processed overseas | No current service standard | N/A |
Stakeholder consultation 2014–15 or prior: Permanent Resident business lines
Express Entry consultations:
CIC, in partnership with provincial and territorial governments, hosted a number of sessions with stakeholders and business leaders in advance of the launch of Express Entry on January 1, 2015. No complaints were raised with respect to service standards, as the new service standard was considered a significant improvement from the previous service standards, which were considerably longer than six months.
| Fee Name | Service standard | Performance results |
|---|---|---|
| Work permit applications submitted outside Canada (excluding Live-in Caregiver Program) | 80% of applications processed within two months | 87% of applications were processed within the service standard in 2014–15. |
| Work permit applications for live-in caregivers submitted outside Canada | 80% of applications processed within 16 months | 94% of applications were processed within the service standard in 2014–15. |
| Work permit applications submitted in Canada (same and new employer) | 80% of applications processed within four months | 97% of applications were processed within the service standard in 2014–15. |
| International Experience Class | 80% of applications processed within eight weeks | 95% of applications were processed within the service standard in 2014–15. |
| New study permit and permit extension applications submitted in Canada | 80% of applications processed within four months | 100% of applications were processed within the service standard in 2014–15. |
| New study permit applications submitted outside Canada | 80% of applications processed within two months | 94% of applications were processed within the service standard in 2014 15. |
| Temporary Resident Visa applications submitted outside Canada | 80% of applications processed within two weeks | 81% of applications were processed within the service standard in 2014 15. |
| Extensions of authorizations to remain in Canada as a temporary resident | No current service standard | N/A |
| Restoration of temporary resident status | No current service standard | N/A |
| Temporary resident permit | No current service standard | N/A |
Passport applications:
| Fee Name | Service standard | Performance results |
|---|---|---|
| Passport application submitted in person at a Passport Canada-branded office | 10 business days | 99.64% of applications submitted were processed within the service standard in 2014–15. |
| Passport application submitted by mail | 20 business days | 99.84% of applications submitted were processed within the service standard in 2014–15. |
| Passport application submitted in person at a receiving agent | 20 business days | 99.81% of applications submitted were processed within the service standard in 2014–15. |
| Fee Name | Service standard | Performance results |
|---|---|---|
| Regular passport application submitted in person at a Government of Canada office abroad | 20 business days | 96.39% of applications submitted were processed within the service standard in 2014–15. |
| Temporary passport | 20 business days | 99.44% of applications submitted were processed within the service standard in 2014–15. |
| Emergency travel document | 20 business days | 98.86% of applications submitted were processed within the service standard in 2014–15. |
| Fee Name | Service standard | Performance results |
|---|---|---|
| Certificate of identity | 20 business days | 94.81% of applications submitted were processed within the service standard in 2014–15. |
| Refugee travel document | 20 business days | 95.73% of applications submitted were processed within the service standard in 2014–15. |
| Fee Name | Service standard | Performance results |
|---|---|---|
| Urgent service | 24 hours (next business day) | 99.40% of applications submitted were processed within the service standard in 2014–15. |
| Express service | Two to nine business days | 99.94% of applications submitted were processed within the service standard in 2014–15. |
| Pick-up service | 10 business days | 99.78% of applications submitted were processed within the service standard in 2014–15. |
| Same day, out of regular hours of service | Same day | 97.78% of applications submitted were processed within the service standard in 2014–15. |
| Fee Name | Service standard | Performance results |
|---|---|---|
| Addition of a special stamp | If request is made:
|
100% of applications submitted were processed within the service standard in 2014–15. |
| Certified true copy of a travel document | 10 business days | 95.77% of applications submitted were processed within the service standard in 2014–15. |
| File transfers from one regional office in Canada to another | Three business days | 99.02% of applications submitted were processed within the service standard in 2014–15. |
Stakeholder consultation 2014–15 or prior: Passport business lines
In support of the fee increase in 2013–14, Passport Canada held in-depth public consultations in the spring of 2010 on the services for which it charges fees under the User Fees Act process. Over 7,200 responses were received through an online open-ended questionnaire on current and future services. Comments were also collected through three round tables with key Passport Canada stakeholders (namely, consumer groups, business and trade groups, travel and tourism groups) and a letter campaign to 75 other Passport Canada stakeholders. Passport Canada also conducted public opinion research and primary market research to support its consultative process.
| Fee Name | Service standard | Performance results |
|---|---|---|
| Other immigration services (rehabilitation; authorization to return to Canada; immigration statistical data; certification and replacement of immigration documents) | No current service standard | N/A |
| Right of Citizenship Fee | No current service standard | N/A |
| Grant, Retention, Resumption and Renunciation of Citizenship | No current service standard | N/A |
| Proof of Citizenship and Search for Record of Citizenship | No current service standard | N/A |
| Biometric Fee | No current service standard | N/A |
Stakeholder consultation for all CIC lines of business: 2014–2015 or prior
Client Feedback Mechanism:
Clients have continuous access to an online webform to submit feedback on all service-related issues including processing times, program and policy changes, complaints and compliments. The feedback is analysed and used to identify systemic service-related issues.
Client Satisfaction Survey:
CIC administers client satisfaction evaluation surveys to assess clients’ experiences and determine service-related issues. According to the 2015 survey, client satisfaction was generally positive
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