ARCHIVED – 2009–2010 Report on Results: Implementation of Section 41 of the Official Languages Act

Warning This Web page has been archived on the Web

Archived Content

Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.

Table of Content


General Information

Department

Citizenship and Immigration Canada (CIC)

Address

365 Laurier Avenue West, 11th Floor
Ottawa, Ontario  K1A 1L1

Web site

www.cic.gc.ca

Minister Responsible

The Honourable Jason Kenney

Senior Officials responsible for implementation of Part VII of the Official Languages Act (OLA)

Deputy Minister: Neil Yeates
Champion: Les Linklater, Assistant Deputy Minister, Strategic and Program Policy
Co-Champion: Diane Mikaelsson, Director General, Human Resources

Departmental Mandate

Created in 1994, CIC brings together the government’s immigration and citizenship services in order to promote the ideals shared by all Canadians and help build a stronger Canada. CIC’s mandate is based on the Immigration and Refugee Protection Act, enacted in 2002 as a result of major legislative reform, and on the Citizenship Act of 1977. Under the Constitution Act of 1867, immigration is an area of shared jurisdiction with the provinces. In October 2008, the Department received responsibility for implementation of the Canadian Multiculturalism Act.

National Coordinator responsible for the implementation of section 41 of the OLA

Name: Christiane Desautels
Title: Manager, Performance Reporting
Address: 365 Laurier Avenue West, 11th Floor, Ottawa, Ontario  K1A 1L1
E-mail: christiane.desautels@cic.gc.ca

Assistant National Coordinator

Name: Danielle Gaeremynck
Title: Analyst, Performance Reporting
Address: 365 Laurier Avenue West, 11th Floor, Ottawa, Ontario  K1A 1L1
E-mail: danielle.gaeremynck@cic.gc.ca

Regional Coordinators

Name: Maryse O’Neill
Title: Regional Program Advisor, Atlantic Region
Telephone: 506‑452‑4081
E‑mail: Maryse.O’Neill@cic.gc.ca

Name: Kathleen Hope
Title: Human Resources Advisor, Ontario Region
Telephone: 416‑954‑7893
E‑mail: Hope.Kathleen@cic.gc.ca

Name: Lissette Bonilla
Title: Manager, Citizenship, Quebec Region
Telephone: 514‑283‑4032
E‑mail: Lissette.Bonilla@cic.gc.ca

Name: Carolyn Glover
Title: Regional Program Advisor, British Columbia and Yukon Region
Telephone: 604‑666‑0262
E‑mail: Carolyn.Glover@cic.gc.ca

Name: Lynne Belding
Title: Program Advisor, Prairies and Northern Territories Region
Telephone: 204‑984‑7259
E‑mail: Lynne.Belding@cic.gc.ca

Name: Marthe Dufour
Title: Analyst, International Region
Telephone: 613‑957-6975
E‑mail: Marthe.Dufour@cic.gc.ca

Summary of the Institution’s Contribution to the Achievement of the Expected Results

In 2009–2010, Citizenship and Immigration Canada (CIC) continued to take positive measures to support official language minority communities (OLMCs) and promote linguistic duality in Canada and abroad. Further, as a result of the transfer of responsibilities in October 2008, CIC’s mandate now includes the Multiculturalism Program, which focuses on long-term integration of newcomers and social cohesion. This report on results describes the progress made in implementing section 41 of the Official Languages Act (OLA). Progress is assessed in relation to the key measures identified by CIC in its 2009–2013 Action Plan: Implementation of Section 41 of the OLA and the Government of Canada’s Horizontal Results-Based Management and Accountability Framework on Official Languages.

This past year, CIC continued to rely on its cooperation with key stakeholders to promote the recruitment of French-speaking newcomers and foster their integration into OLMCs. The CIC Francophone Minority Communities Steering Committee (CIC-FMC Committee), the Implementation Committee and its three working groups held meetings during the year to pursue implementation of the Strategic Plan to Foster Immigration to FMCs. Regional committees and networks also continued to establish regional priorities and action plans for advancing the Strategic Plan. “Destination Canada” promotional and recruitment events were held in Paris and Brussels in November in support of the recruitment efforts of Canadian employers. Ten provinces and two territories took part in the events, and the participation of six missions will help increase the pool of prospective candidates for recruiting immigrants in the next several years. In all, 2,200 participants were selected for 1,500 available jobs.

Because awareness of the importance of linguistic duality and the priorities of FMCs is an integral part of its initiatives, CIC continued to implement its OLA communications strategy to promote employees’ responsibilities under the Act. To guide the Steering Committee and the Implementation Committee in their work, CIC’s Champion for Official Languages established a new internal official languages steering committee, and a working group on Francophone immigration made up of staff from headquarters and the regional offices was reactivated to improve communications and address current priorities.

Building on the programs already in place to meet the needs of immigrants, CIC renewed its contribution agreements with various service providers and signed new agreements with others in order to enable those organizations to provide direct support to FMCs throughout the country. CIC continues to develop French-language resources to meet the needs of Francophone immigrants, in particular a new battery of language training placement tests and online language courses. In consultation with Canadian Heritage, CIC developed special measures to help OLMCs respond to the requirements of the Multiculturalism Program’s call for tenders to improve the delivery of its program to those communities.

CIC established community networks for Francophone immigration in several provinces. The networks will enable the Department to better identify the needs for settlement activities in order to improve access to those services and facilitate the integration of newcomers into FMCs. In some regions, one-stop service for Francophone immigrants consolidates the services available in French in order to provide better service tailored to their specific needs. The Province of British Columbia is currently evaluating the work of the Agence francophone pour l’accueil des immigrants in the Vancouver region, a pilot project funded by CIC that began in 2007, in order to improve the delivery of its services. A Google AdWords marketing campaign was launched to raise the profile of the Francophone immigration section of CIC’s website and direct newcomers to free settlement services.

Labour market integration and community economic development are key factors in the retention of Francophone immigrants. CIC has initiated projects that raise awareness among employers and foster the economic integration of Francophone immigrants. In this regard, CIC has funded research on immigration in OLMCs, including a statistical profile of Francophone minority immigrants. The results will enable CIC to better focus its efforts to meet the needs of OLMCs. CIC also continues to address issues important to English-speaking communities in Quebec: the Department established links with those communities, and research projects regarding English-speaking communities in Quebec are under way.

CIC continued to take part in conferences and committees related to official languages, including the fourth National Metropolis Pre-Conference on Francophone Immigration in Canada, where it presented two publications dealing with the recruitment, integration and retention of Francophone minority immigrants.

Finally, CIC began making changes to its existing data collection systems in order to determine more accurately the number of French-speaking immigrants coming to Canada and improve the services made available to them.

Methodology

Canadian Heritage established the following categories of activity in order to ensure a standard format for departmental action plans and reports on results: A. Awareness; B. Consultation; C. Communications; D. Coordination and Liaison; E. Funding and Program Delivery; and F. Accountability.

Detailed Report on Achievements

A. Awareness (Internal activities)

[Training, information, orientation, awareness, communications activities, etc., conducted internally to raise awareness among employees and management of the federal institution regarding linguistic duality and the priorities of official language minority communities (OLMCs), and senior management performance contracts and incentive reward programs. The OLMC perspective is taken into account in internal research, studies and investigations.]

Awareness

Direct Result

Lasting changes in CIC organizational culture; all employees and managers are aware of and understand their responsibilities regarding section 41 of the OLA and OLMCs.

Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

To increase awareness of employees regarding official languages obligations, CIC continued to implement an integrated communications strategy (Parts IV, V, VI and VII of the OLA).

An official languages awareness campaign took place from April to November 2009 during which numerous pop-ups were sent regarding Parts IV, V, VI and VII of the OLA. A flipper was created on the intranet site, an official languages quiz contest was distributed to all employees in October 2009, and a kiosk providing information on the Official Languages Act was held in November 2009 at NHQ.

A questionnaire for a survey of CIC employees was developed in order to evaluate the degree to which staff and managers understand their responsibilities related to section 41 of the OLA. The plan is to conduct an initial survey in 2010–2011 and analyse the results to establish baseline data.

CIC staff are aware of the challenges faced by language minority communities and their responsibilities regarding their development.

CIC distributed information on FMCs and celebrated the Semaine de la francophonie.

In March 2010, a message from the CIC Champion and Co-Champion for Official Languages launching the Rendez-vous de la francophonie was distributed to all employees. Many activities took place across the country to celebrate the event, including a quiz about Francophone communities around the world, which was distributed to staff at NHQ; in the Ontario Region, a Lunch and Learn session was held on March 18; in the B.C. and Yukon Region, CIC hosted an information booth on its programs and services. To mark the 40th anniversary of the OLA and the Rendez-vous de la francophonie, an internal quiz was sent to CIC employees from the B.C./Yukon Region. Prizes were given to the Region’s top three ranking participants.

 

A working group on Francophone immigration made up of employees from headquarters and the regional offices was reactivated in order to improve communications and address current priorities.

The working group held two meetings and three teleconferences to discuss implementation of the Strategic Plan. A definition of community networks for Francophone immigration and of one-stop service outlets is almost completed. The networks will enable CIC to better identify the needs for settlement services in order to make those services more accessible and facilitate the integration of newcomers into FMCs. One-stop service outlets consolidate services provided in French in order to give Francophone immigrants access to better service tailored to their needs.

Better communications and harmonization of understanding of the participants’ responsibilities through the development of tools and mechanisms.

A new internal official languages steering committee was created and is chaired by CIC’s Champion for Official Languages. The committee’s mandate is to establish a strategic vision for official languages and policies that will guide the Steering Committee and the Implementation Committee in their work.

Issues about obligations under Part VII of the OLA, such as the establishment of community networks and priorities for the Strategic Plan, for the CIC-FMC Steering Committee and for CIC, have been raised in monthly meetings held since the fall of 2009.

 

CIC changed its temporary and permanent residence application forms (adding a question about use of the official languages) and informed all staff accordingly.

An operational bulletin was posted on CIC’s intranet and Internet sites and distributed to all staff informing them that a question about use of the official languages had been added to the temporary and permanent residence application forms.

In 2009, a message from the Champion for Official Languages announcing the release of the 2008–2009 Report on Results: Implementation of Section 41 of the OLA and the 2009–2013 Results-Based Action Plan: Implementation of Section 41 of the OLA was sent to all employees.

Articles on topics such as the OLA’s 40th anniversary, and participation in a kiosk during the 2010 Winter Olympic Games and in the Rendez-vous de la francophonie were published in the internal newsletter of the Department’s B.C. and Yukon Region.

In March 2010, CIC representatives met with employees in the local offices (CIC Victoria and Whitehorse) to discuss issues pertaining to official languages and Francophone immigration.

In Ontario, articles providing information on activities in the FMCs were published in the FOCUS bulletin. The articles raised awareness about the programs and projects serving the FMCs.

Increased awareness among CIC employees regarding Francophone communities and linguistic duality in Canada.

CIC managers and staff took part in the CIC-FMC Steering Committee, the Implementation Committee, various regional and provincial committees, and conferences attended by public servants and other stakeholders.

CIC managers and regional coordinators whose portfolio deals with Francophone minority immigration regularly attended meetings of the Steering Committee, the Implementation Committee, regional subcommittees and working groups.

The Director General of the Quebec Region took part in the Metropolis conference as a panelist in a workshop regarding English-speaking communities in Quebec.

CIC participated in meetings of the Federal Pacific Council’s Official Languages Committee, which is made up of Programs and Human Resources staff from federal government departments throughout British Columbia. Best practices and activities are shared among members at these meetings.

The Acting Program Director of the Atlantic Region gave a presentation on the foreign student orientation initiative at the University of Moncton during the June 1, 2009, meeting of the CIC-FMC Steering Committee. The Program Director and the Director of Operations of New Brunswick are members of the New Brunswick advisory committee (Atlantic Canada Opportunities Agency (ACOA)) on implementation of the Roadmap for Canada’s Linguistic Duality. A mandate was developed as a result of the meetings of this committee.

CIC employees at NHQ and in the regions have been made aware of priorities related to Francophone minority immigration, such as recruitment of Francophone immigrants abroad, creation of partnerships based on economic and social projects, and delivery of online French courses.

 

In 2009–2010, CIC attended four meetings of the regional steering committee of the Fédération acadienne de la Nouvelle‑Écosse. The provincial government, Francophone post-secondary educational institutions, the women’s federation and the Nova Scotia Economic Development Council are all members of the committee.

CIC attended a conference hosted by the Atlantic Region Association of Immigrant Serving Agencies, which aimed to bring together representatives from settlement organizations throughout the Atlantic, including Francophone organizations, to discuss challenges, successes and new approaches. The theme was “Welcome Home: Settling Immigrants in Atlantic Canada Communities.”

CIC representatives participating in various committees understand the importance of their obligations under section 41 of the OLA, and are aware of regional priorities.

B. Consultation (Sharing of Ideas and Information with OLMCs)

[Activities (e.g., committees, discussions, meetings) allowing the federal institution to consult OLMCs and exchange or dialogue with them to identify their needs and priorities or to understand the possible ramifications of their development; activities (e.g., round table meetings, working groups) to explore possibilities of cooperation under the federal institution’s current mandate or as part of the development of a new program or policy; participation in OLMC consultations coordinated by other government institutions; consultation of OLMCs by regional offices to identify their concerns and needs.]

Consultation

Direct Result

Lasting relationships between CIC and OLMCs; CIC and OLMCs understand each other’s needs and mandates.

Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

CIC continued its consultations with OLMCs and stakeholders by holding regular meetings of the CIC-FMC Steering Committee, the Implementation Committee and its three working groups to ensure continuity in the implementation of the Strategic Plan to Foster Immigration to Francophone Minority Communities.

The CIC-FMC Steering Committee held a meeting on June 1, 2009, where four annual priorities were introduced. The participation rate for the Steering Committee was 83%.

A preliminary self-evaluation questionnaire was developed for the CIC-FMC Steering Committee to determine the quality of relations between the two entities and assess understanding of their respective needs and mandates. The questionnaire was tested on May 10, 2010. Plans for data collection are being developed.

The Steering Committee approved the four priorities for 2009–2010.  The two co-chairs of the Steering Committee agreed to hold two bilateral meetings a year to take stock and discuss issues.

 

 

The Implementation Committee met three times in 2009–2010: May 19 and October 5, 2009, and February 23, 2010. Attendance at those meetings was 80%, 75% and 70% respectively.

A draft inventory of programs offered by federal and provincial partners was produced to support implementation of the Strategic Plan.

The economic working group met on September 14 and November 30, 2009; the second meeting was held jointly with the international working group because of common priorities: employer engagement, foreign recruitment, economic integration and research.

Consultation and coordination mechanisms are now in place to ensure links between CIC and FMCs.
 

The social working group met on November 30, 2009, to discuss community networks, language training, community awareness and research.

Regular meetings with the Fédération des communautés francophones et acadienne du Canada (FCFA) and the Réseau de développement économique et d'employabilité (RDÉE) were held to rank the importance of FMC issues and address priorities.

 
 

CIC helped organize a national working session on the role of governments and the importance of community networks and partners that took place on March 17, 2010. The session, attended by representatives from all parts of the country, provided an opportunity for a fruitful discussion of best practices and partnership opportunities.

On February 9, 2010, CIC’s Champion for Official Languages held a working meeting with a representative of the FCFA to discuss the objectives, strategic choices and priorities of the Strategic Plan.

On February 10, 2010, the Deputy Minister of CIC met with the co-chair of the community side of the CIC-FMC Steering Committee and representatives of the FCFA who are members of the committee to discuss the roles of CIC and the FCFA in Francophone immigration and reiterate the Department’s commitment in that area.

During the session, the provincial representatives reiterated the importance of language clauses in federal-provincial/territorial agreements and their desire to improve outcomes.

Regional and provincial committees and subcommittees made up of other federal departments, provinces and Francophone organizations implemented action plans taking into account the goals and objectives of the CIC-FMC Strategic Plan and regional priorities.

CIC representatives attended the meeting of the Comité tripartite des conseils scolaires francophones du Canada, which comprises representatives of the provinces and territories, the federal government, French-language school boards and community organizations. CIC supports the committee’s work, particularly in the areas of promotion and immigration.

CIC has adopted regional targets to achieve the goals identified, and the targets are implemented by regional subcommittees in partnership with Francophone communities.

 

In Ontario, the Sub-Committee on Francophone immigration held four meetings in 2009–2010 and developed an action plan that supports the implementation of the priorities underlying the Strategic Plan. Regional action plans have also been developed and implemented in Saskatchewan, Manitoba and Alberta.

The Atlantic Region of CIC continued to support the Nova Scotia Steering Committee, the Coopérative d’intégration francophone de l’Île-du-Prince-Édouard, the Fédération des francophones de Terre-Neuve-et-Labrador and the Société acadienne du Nouveau-Brunswick in coordinating the committees already in place in each province in order to take the objectives of the Strategic Plan into account.

In March 2010, CIC signed a contribution agreement with the Société nationale de l’Acadie to put in place a pan-Atlantic cooperation mechanism (regional network).

Implementation of the priorities of the Strategic Plan for Francophone minority communities.

CIC consulted OLMCs on policy and program development and planning of immigration levels. CIC also took part in several forums on official languages. In some regions, post-secondary and other institutions were consulted with a view to developing strategies to encourage Francophone foreign students to become permanent residents.

As a result of consultations with representatives of English-speaking communities in Quebec, CIC established a relationship with those communities, and research on Quebec’s English-speaking communities is being conducted.

The B.C. and Yukon Region is an active member of the British Columbia Francophone Immigration Steering Committee – an operational committee led by the Province of B.C., with the participation of other federal government departments and Francophone community organizations. CIC also renewed the Regional Steering Committee with the Fédération francophone de la Colombie‑Britannique (FFCB) to work with the Francophone community and pursue the regional action plan to encourage Francophone immigration to B.C.

Community networks for Francophone immigration were established in British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland and Labrador in order to better meet the needs of Francophone immigrant communities outside Quebec. In Ontario, the three networks (for the north, east and centre south-west of Ontario) continued to work in order to meet the needs of the Francophone communities. The Francophone networks developed a number of activities to support the economic, social and cultural integration of Francophone immigrants.

Online consultations on immigration levels took place in June 2009; Francophone and other community organizations were asked for their comments. More than 20 Francophone organizations were asked to comment on immigration levels for 2010.

The Director General of the Quebec Region is in regular contact with representatives of English-speaking Quebec communities (Quebec Community Groups Network [QCGN] and the Community Table). In other regions, the implementation of various mechanisms has fostered the establishment of lasting relationships and collaboration.

C. Communications (Provision of Information to OLMCs)

[External communications activities designed to inform OLMCs of federal institution activities, programs and policies, and to promote the bilingual character of Canada; OLMCs are included on all information and distribution lists; the federal institution uses its website to communicate with OLMCs.]

Communications

Direct Result

OLMC culture reflects an up-to-date understanding of CIC’s mandate; OLMCs receive up-to-date and relevant information about CIC programs and services.

Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

CIC used communications messages strategically to highlight how the Department’s activities support the vitality of FMCs (for example, combining messages on FMCs with announcements of settlement funding).

In 2009, CIC issued a news release regarding funding to help resettle Francophone refugees in Winnipeg. As well, CIC contributed to a news release issued by the ACOA regarding funding provided by New Brunswick under the Roadmap for Canada's Linguistic Duality.

On June 2–3, 2009, CIC made a presentation on job mobility opportunities in Canada for Tunisian nationals at an Agence nationale pour l’emploi et le travail indépendant seminar on immigrant workers held in Monastir, Tunisia.

CIC posted its 2009–2013 Results-Based Action Plan: Implementation of Section 41 of the OLA on its website and distributed it to organizations representing OLMCs.

Awareness among federal and provincial employees and the members of the FMC of initiatives funded by the two levels of government.

Improvements were made to the section on Francophone immigration of CIC’s website to consolidate the information on Francophone immigration and make it more visible.

A new tool was made available on the website to direct newcomers to free settlement services: http://servicesfornewcomers.cic.gc.ca. The page on Francophone immigration outside Quebec includes a link to that tool. A Web page (http://www.cic.gc.ca/francophone) was created to identify this link in relevant communications materials and create greater visibility for this section of the website.

 

CIC publications for newcomers were revised and updated to highlight Canada’s bilingual nature and the importance of linguistic duality as a symbol of Canada. CIC continued to produce and publish bilingual regional newsletters.

A new citizenship study guide entitled Discover Canada: The Rights and Responsibilities of Citizenship was developed and launched in 2009. This guide makes reference to OLMCs throughout the country and promotes Canada’s bilingual character. The FCFA was consulted and provided input in the initial consultations seeking comments and directions for the new guide.

CIC contributed an article to Bulletin 41-42, Volume 15, No. 1 (Winter-Spring 2009) published by Canadian Heritage—the article featured the British Columbia centre for Francophone immigrants (Agence francophone pour l’accueil des immigrants)—and distributed it within the Department.

In Ontario, the bulletin FOCUS published two issues in 2009 which discussed the priorities of government departments working with Francophone immigrant communities, including the Multiculturalism Program. It also provided detailed information on a large number of initiatives funded by the federal and provincial governments, as well as on various projects concerning FMCs.

 

Marketing campaign to raise the profile of the Francophone immigration section of CIC’s website.

A Google AdWords campaign was implemented to raise the profile of CIC’s Francophone immigration website (http://www.cic.gc.ca/francophone) and provide prospective immigrants with information about Francophone communities outside Quebec.

CIC ran an advertisement in the 2010 edition of Rendez-vous de la francophonie outlining services for Francophone immigrants in FMCs. More than two million copies of the keepsake edition were published (1.7 million in Quebec). Another 500,000 copies were distributed through Francophone and Acadian community and media networks.

This initiative raised the profile of CIC programs and services in a medium read by and distributed to Francophones all over Canada.

CIC distributed bilingual invitations to submit project proposals. The websites containing information on CIC’s mandate are also available in both official languages.

Calls for project proposals were posted on the website (CIC–Ontario, http://www.settlement.org). Advertisements were published in French-language media in Ontario.

The website http://www.settlement.org has been improved with content specific to the needs of Francophone immigrants. The new material posted on the website better informs Francophone immigrants.

The FMCs are aware of the mandate of CIC and its obligations under the OLA.

Francophone immigrants are more aware of programs and projects regarding the settlement process.

CIC developed promotional material and tools to further promote the Multiculturalism Program in Francophone and Anglophone minority communities and make the program more accessible; briefing sessions were held with representatives of those communities.

A presentation on the Multiculturalism Program was made at a meeting of the Ontario Sub-Committee on Francophone Immigration.

Specific multiculturalism initiatives aimed at youths, namely the Mathieu Da Costa Challenge and the National Video Contest, were promoted in a number of Francophone schools outside Quebec.

The promotional activities on the Multiculturalism Program have raised awareness of its priorities.

 

In the Ontario Region, an article on the priorities of the Multiculturalism Program and the guidelines for the submission of project proposals was published in the bulletin FOCUS. As well, regional information sessions were organized by the Multiculturalism Program.

In the B.C. and Yukon Region, CIC’s Multiculturalism Unit invited the Francophone community to their funding information sessions.  Although the presentation was given in English, the slides were also available in French, and a bilingual officer was there to support the Multiculturalism presentation team.

Development of tools to assess the number of applications received from the OLMCs this fiscal year compared to the past three years.

CIC provided technical assistance to help organizations in FMCs identify issues, prepare project proposals for the Multiculturalism Program in the regions and put together budgets and cash flow statements, and gave advice at key stages of project implementation.

Workshops were organized by the Multiculturalism Program in Ontario to provide technical assistance to help OLMCs identify issues, prepare project proposals and put together budgets and cash flow statements.

Development of performance measurement tools to determine the impact of the technical support on OLMCs.

D. Coordination and liaison (Does not include funding – Internal coordination and liaison with other government institutions)

[Coordination activities (research, studies, meetings, etc.) carried out by the federal institution with other government institutions or other levels of government; participation in activities organized by other federal institutions, other levels of government, etc.; participation of OL champions, national and regional coordinators, etc., in various government forums.]

Coordination and Liaison

Direct Result

Cooperation with multiple partners to enhance OLMC development and vitality and to share best practices.

Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

CIC negotiated official languages clauses in an agreement on the Provincial Nominee Program in support of the OLMCs.

An agreement on the Provincial Nominee Program was signed with the Northwest Territories.

In renewing federal-provincial agreements, the official languages clauses were preserved or clarified and, in some cases enhanced.

CIC worked with the Official Languages Support Programs Branch of Canadian Heritage and ensured liaison with the branch to develop a strategic approach in order to improve delivery of the Multiculturalism Program to FMCs in the regions.

In consultation with Canadian Heritage, CIC developed special measures for OLMCs for the call for tenders issued by the Multiculturalism Program in Ontario (some of the eligibility criteria were made broader). Work with OLMC organizations elicited project proposals and resulted in projects being recommended for the Multiculturalism Program.

The measures taken in connection with these criteria improved delivery of the Multiculturalism Program to OLMCs. Development of performance measurement tools in order to determine the impact of the special measures on OLMCs.

CIC participated in a number of national, provincial, regional and international educational events to provide information to educational institutions on the entry of international students into Canada and other immigration programs and services for international students after arrival.

Events with CIC participation included the 2009 Canadian Bureau of International Education Conference (university and community college level), the 2009 Canadian Association of Public Schools (CAPS-I) Conference (secondary and primary school boards), and the 2009 Summer Seminar of the British Columbia Council for International Education (universities and community college level – British Columbia).

 

 

CIC, in partnership with the Province of British Columbia, offered information sessions to Francophone foreign workers and students to assist them with their applications for permanent residence.

Indirectly, this supports the recruitment of international students.

 

An agreement was signed between CIC, Campus Saint-Jean in Edmonton and the Province of Alberta to support the Francophone foreign student recruitment program. The project will continue in 2010–2011.

 

 

The compilation of experiences of foreign students at the University of Moncton produced as part of the foreign student orientation project has been incorporated into the university’s promotional and recruitment material.

The positive experience of foreign students is helping increase the number of French-speaking foreign students.

 

In Ontario, a number of Francophone colleges and universities participated in the recruitment of Francophone students in Paris at the Salon des études et des carrières internationales.

The Ontario booth was visited by more than 700 participants.

 

CIC contributed to support initiatives for foreign students in 10 or so post-secondary institutions.

Foreign students were provided with support services while they were in school (reception, orientation, counselling) and services designed to foster their social and economic integration into the community after they graduated.

CIC representatives, along with B.C. provincial colleagues, participated in regular sessions at the Éducacentre, B.C.’s only French-language college, to explain to the Francophone international students and workers their options for remaining in Canada (e.g., the Canadian Experience Class [CEC] or Provincial Nominee Program classes).

Discussions are under way with the Department of Foreign Affairs and International Trade (DFAIT) to ensure that approaches and strategies for encouraging Francophone students to become permanent residents have a clearer focus.

CIC continued to participate in symposiums and committees related to official languages.

CIC’s Metropolis Project organized the fourth national pre‑conference on Francophone immigration in Canada, which took place in Montreal on March 18, 2010. The Metropolis Project also coordinated the production of two publications dealing with the recruitment, integration and retention of Francophone minority immigrants: Best Practices Manual on Francophone Immigration in Canada, and Current Research Compendium on Francophone Immigration in Canada. As well, CIC’s Official Languages Champion participated in the pre-conference as a panelist and presented the Department’s mechanisms that can be used for Francophone immigration. 

During the Metropolis conference, CIC gave a workshop on how networks can foster the economic integration of immigrants into medium-sized rural FMCs.

In 2009–2010, CIC’s Official Languages Champion attended meetings of the Network of Official Languages Champions.

CIC attended the meetings of the coordinators responsible for implementation of section 41 of the OLA organized by Canadian Heritage and the December 2009 Forum on Official Languages Good Practices, and made a presentation on the Strategic Plan at the meeting of the Canadian Heritage coordinators’ network.

In the Quebec Region, CIC attended four meetings of the Quebec Federal Council–Official Languages Committee, which works with Anglophone community organizations to find ways of supporting those communities.

In November 2009, CIC participated in the Pacific Federal Council’s Official Languages Committee meeting at which the 40th anniversary of the OLA was celebrated, and information was presented on the challenges of the francization of the Vancouver 2010 Winter Olympic Games.

The National Metropolis pre-conference was a good opportunity for CIC, the FCFA and members of the ministerial conference to share information. The two publications dealing with the recruitment, integration and retention of Francophone minority immigrants were distributed to the 200 delegates at the conference and are posted on the Metropolis website.

 

In Ontario, the community networks for Francophone immigration participated in the organization of bilingual job fairs, supported a community garden project and an arts project and partnered with Hire Immigrants Ottawa in order to create employment opportunities for Francophone immigrants.

In 2009, CIC attended a meeting with members of the Human Resources and Skills Development Canada National Committee and representatives of FMCs to discuss economic integration and held consultations with regional economic development agencies on programs that support the creation of micro-businesses.

CIC held a meeting in Quebec City to consult stakeholders in the province regarding Canadian language proficiency levels.

More than 10 Francophone immigrants have received temporary employment and acquired work experience through these economic projects. Eighty-five companies and 1,458 job candidates participated in the job fair in Toronto, as well as 650 students from Francophone and French immersion schools. Ninety-three percent of the participants were interviewed and 82% were hired.

E. Funding and program delivery

[Implementation of programs and services by the federal institution; funding of OLMC projects by the federal institution alone or in collaboration with other government institutions; integration of OLMC needs in programs and services delivery.]

Funding and Program Delivery

Direct Result

FMCs are part of CIC’s regular clientele and have adequate access to its programs and services; OLMC needs (e.g., geographic dispersion, development opportunities) are taken into account.

Recruitment and Promotion
Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

CIC organized promotional events abroad to boost the recruitment of French-speaking students and skilled immigrants.

“Destination Canada” was held in November 2009 in Paris and Brussels. Ten provinces and two territories took part in the event. Six missions (Abidjan, Cairo, Bucharest, Damascus, Rabat and Tunis) participated in this activity for the first time, which will help increase the pool of Francophone immigrants in the next several years. Two thousand two hundred participants were selected for 1,500 available jobs.

CIC works with DFAIT, which is responsible for the recruitment of foreign students. CIC held more than 45 general information sessions in France and Belgium. It also participated in fairs and provided information on study permit requirements.

In 2009, CIC’s matching centre for relocation to an OLMC (referrals made in cooperation with the Hebrew Immigration Aid Society) placed a family of Sudanese refugees (five people) in the community of Saint-Léonard, New Brunswick.

CIC partnered with the Province of B.C. and the Agence francophone pour l’accueil des immigrants to host an “Immigration Francophone” kiosk at the Place de la francophonie during the 2010 Winter Olympic Games in Vancouver. CIC and the FFCB also partnered in a smaller forum during the Festival francophone de Victoria in early March 2010. The goal in both events was to attract French-speaking visitors who might be interested in immigrating, studying or working in B.C.

Destination Canada reported an increase in the number of employers: 57, compared with 26 in 2008; 225 position profiles covering more than 1,500 openings were created. Very good media coverage.

The increase rate for French-speaking immigrants was 0.83% (1,677) in 2009, compared to 0.75% (1,523) in 2008.

Funding of projects for the promotion and recruitment of prospective French-speaking immigrants.

CIC implemented a pilot project with RDÉE Canada, and promotional documents were produced for prospective French-speaking immigrants, including socio-economic profiles of Francophone communities prepared by RDÉE, and distributed to participants at Destination Canada 2009 events. In Ontario, the employers who participated in Destination Canada also attended an information session on the Provincial Nominee Program.

 
 

CIC organized, with the Immigration Service of the Canadian Embassy in Paris, a media tour on Francophone immigration outside Quebec for seven European journalists, as part of a cross-Canada city tour (Whitehorse, Regina, Winnipeg, Toronto, Moncton and St. John's) to promote Canada's linguistic duality and Canada as a welcoming land of opportunity to European and African readers.

Two major articles were published in the newspapers Le Figaro and Le Soir. Jeune Afrique is planning a three-page article in its next issue. Other articles, such as in the Hors série section of L’Express, will be published by the fall of 2010.

Funding for promotion of the Canadian Experience Class.

A bilingual brochure promoting the CEC was produced in the spring of 2009. It is available upon request or at CIC points of service and Service Canada offices. 

Two promotional videos targeting foreign students and temporary foreign workers are available in French on the CIC website.

 

CIC initiated projects that target employers in Francophone communities. The projects are intended to focus on the economic potential of Francophone immigrants.

CIC funds the RDÉE Canada project to help small and medium-sized businesses fill vacant positions and recruit skilled Francophone immigrants. RDÉE has compiled a database of candidates in order to establish the profile of job opportunities in various sectors of activity of Francophone and Acadian small and medium-sized businesses.

 

In some regions, Francophone networks have undertaken specific projects to mobilize employers.

CIC collaborated with the Province of B.C. in order to promote the Provincial Nominee Program at Destination Canada events. In 2009, the B.C. government presented the Public School Employers’ Association “Make a Future” website to recruit Francophone teachers through Destination Canada events.

 
  In the Atlantic Region, the Atlantic Provinces Economic Council organized consultation sessions with employers in order to improve immigrants’ access to employment opportunities.  Francophone communities were invited to participate at these sessions. An employer guide has been developed and is available online in both official languages at http://www.apec-econ.ca/hiring.asp.
 

St. Mary’s University held a symposium on economics and labour market integration for the Atlantic Metropolis Centre. The objective was to generate public debate on the impact of the recession on attracting and retaining skilled immigrants in the smaller regions of Canada. OLMCs were invited to participate in the symposium.

The temporary workers unit in the Atlantic Region made presentations in the Francophone community and to employers in the Miramichi region of New Brunswick. Presentations were also made to the Francophone community in Newfoundland and Labrador and a team of European journalists who stopped in St. John’s as part of their Canadian tour. During this tour, the Association franco-yukonnaise (AFY), a CIC settlement service provider, also coordinated a two-day visit that demonstrated the extent of the existing services for Francophone immigrants in Whitehorse and the environs. The visit was followed by a meeting organized by CIC, the Yukon government and the Whitehorse Chamber of Commerce, where the journalists were told about the need for skilled and unskilled foreign workers in the Yukon.

Increased awareness of recent policy issues related to North America, in particular smaller regions and Atlantic Canada.

 

The Ontario Region funded the following economic projects: two bilingual job fairs; the production and distribution of the guide Who Hires Francophone Immigrants; workshops on cultural competencies facilitating economic integration; an economic consortium in Toronto; and a project with the RDÉE aimed at creating employment in existing businesses and through private enterprise.

CIC funded a project with the Conseil de la coopération de la Saskatchewan aimed at working with employers to create a better work environment for Francophone immigrants in Regina and Saskatoon.

CIC provided funding for the National Immigration Conference in Regina for Francophone organizations and a project with the Manitoba Economic Development Council to help Francophone immigrants start their own business.

Five workshops on cultural competencies were organized and attended by more than 70 participants.

 

The project Arrimage Emploi (Cité collégiale) provides information to professionals on labour market requirements and job placements.

To date, Arrimage Emploi has had 66 applicants, 29 participants in courses and 8 participants who will be eligible for a job placement.

Settlement and Integration
Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

CIC continued to fund service provider organizations to deliver new and enhanced settlement and integration services, such as language training in French, newcomer information, and community transition and employment assistance services to Francophone clients across Canada. Service providers will be reporting on their obligations under the official languages clauses in their agreements.

In 2009–2010, CIC concluded more than one hundred contribution agreements in support of the integration of Francophone immigrants outside Quebec. These agreements are managed through the following programs: Host, the Immigrant Settlement and Adaptation Program, Language Instruction for Newcomers to Canada (LINC) and Cours de langue pour les immigrants au Canada. Agreements that were signed with Francophone organizations represent approximately $17 million for 2009–2010.

CIC has signed a contribution agreement with the FFCB to put existing networks to good use and help build the capacity of the Francophone community to provide reception services to Francophone immigrants as a means of strengthening the community. CIC also signed a new agreement with the AFY to pursue similar goals and develop an action plan for the Yukon.

CIC signed a small contribution agreement with the Société francophone de Victoria to help fund its annual Francophone festival. During the festival, CIC and the FFCB worked together to host an information booth on Francophone immigration.

CIC is currently implementing a data collection mechanism regarding services provided in French by service provider organizations to Francophone immigrants outside Québec, and will be able to provide such data for future years.

 

The contribution agreement with the Carrefour d’immigration rurale de Saint-Léonard covers a reception, adjustment and French-language training program in a rural community in northern New Brunswick. Also, in the Greater Moncton Area, the Centre d’accueil des immigrants et immigrantes du Moncton métropolitain provides French reception and adjustment services.

CIC continues to provide funding to help the FCFA facilitate implementation of the Strategic Plan, recruitment, settlement, integration and retention of newcomers in FMCs. The FCFA oversees training for network coordinators to ensure consistency.

In December 2009, CIC launched its first call for proposals to Francophone communities in British Columbia (approximately 50 organizations) to finance small short-term projects focusing on cultural and social integration. Six new Francophone organizations received funding for projects.
 
CIC funded diversity training in FMCs in Saskatchewan, upgrades to the Assemblée communautaire fransaskoise website and two meetings of the provincial committee.

CIC funded settlement services provided by Francophone organizations throughout the regions: Calgary (reception centre), Edmonton (reception centre), Saskatoon and Regina (Assemblée communautaire fransaskoise), Yellowknife (Fédération franco-ténoise) and Winnipeg (Société franco-manitobaine).

In the Ontario Region, the Online Tracking Information System for the Settlement Workers in Schools (SWIS) program and 211 call centre information and referral services are now available in French.

CIC continued funding for the SWIS program in Edmonton and Saskatoon.

Immigrant services offered by COSTI are funded for the support and training provided in the context of the Job Search Workshop (JSW) program. The delivery component of the JSW program was enhanced through the development of a curriculum in French; training provided in French to JSW facilitators; a website, brochures and a newsletter in French; 1-800 responses in French to clients’ inquiries; and a French-language component of the annual JSW and internationally educated professional conferences.

Funding was provided to the Ontario Council of Agencies Serving Immigrants for two projects: Journey to Mental Health, a project focusing on training sessions with front‑line staff dealing with mental health issues; and the development of a curriculum for a project for gay, lesbian, bisexual and transgender newcomers. The French content of these projects can be found on http://www.settlement.org. In Ontario, CIC funded eight programs managed by Francophone organizations since 2007 and 12 new projects managed by Francophone organizations.

CIC funded positions for Francophone provincial coordinators for the SWIS, Host and Library Settlement Partnerships programs.

Better access to services provided in French to Francophone immigrants.

  CIC funded the Collège Boréal for a project focusing on the attraction and retention of Francophone students in Northern Ontario. A proactive recruitment approach based on a well-identified pool of immigrants was implemented. The enrolment of immigrant students at the Sudbury campus of Collège Boréal increased by 34% in 2009–2010.

CIC established one-stop service for Francophone immigrants in some regions in order to provide them with access to federal and provincial benefits and information on settlement services.

In 2009–2010, CIC started funding the establishment of a one-stop service outlet for Francophone immigrants in Sudbury, Ontario, to offer broader and more convenient access to services for Francophone immigrants.

The Agence francophone pour l’accueil des immigrants (AFAI), a two-year pilot project funded by the provincial government’s settlement assistance program, aims to orient and refer Francophone immigrants to other services in British Columbia. 

Francophone immigrants have access to better services tailored to their specific needs.

The AFAI is currently being evaluated by the B.C. government.

CIC continued to create French-language resources for post-secondary educational institutions to meet the needs of Francophone immigrants.

LINC guidelines in French for levels 1 to 7 were released in May 2009.

The new French placement tests were finalized and are now being made available to service providers in the regions. Evaluator training has started and will continue throughout the year.

All the required tools for providing French-language training to newcomers are now available.

 

In Ontario, French online LINC courses for levels 3 and 4 are being made available in the north and centre south-west of the province. French online LINC levels 5 to 7 are being developed. Two professional development projects were funded for teachers of French LINC.

In Ontario, the distribution of online LINC courses for levels 3 and 4 will provide a new model for the delivery of French-language training. 

CIC produced a draft directory of FMC initiatives. The directory will eventually be posted on a portal for FMCs.

A greater variety of teaching materials will be available to French LINC teachers.

CIC continued to fund cultural awareness initiatives, such as interactive workshops in communities and educational videos in schools, and produced videos aimed at Francophone immigrants.

In the Ontario Region, CIC funded a culturally adapted manual for cognitive-behavioural therapy, and a project aimed at the reduction of juvenile delinquency through teaching poetry.

CIC funded the production of a video regarding life in Ontario in both English and French; it introduces newcomers to life in Ontario. 

CIC is funding a project jointly with Service Canada to provide life skills training for Francophone immigrants in Regina and Saskatoon.

CIC continued its funding for the Caravane de la tolérance: interactive workshops against racism and discrimination given in French schools throughout Alberta.

Francophone immigrants have improved access to information in French that facilitates their social and cultural integration.

Research
Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

An agreement was established with Statistics Canada to conduct research on the statistical profile of French-speaking immigrants outside Quebec (2001–2006).

Statistics Canada, in cooperation with CIC, produced a statistical profile of French-speaking immigrants outside Quebec covering the period from 1991 to 2006. The profile contains information on the demographic, linguistic, social and economic characteristics of Francophone immigration in FMCs (http://www.statcan.gc.ca/pub/89-641-x/89-641-x2010001-eng.htm). [Funding: $82,000]

The study raises important issues regarding the vitality of communities and points for CIC to consider in its support for Francophone communities outside Quebec.

CIC allocated funds for research on immigration in OLMCs.

The CIC-QCGN research project “Les communautés anglophones et le capital d’attraction et de rétention des populations immigrantes dans quatre collectivités régionales du Québec complements research conducted in three regions of Quebec on the dimensions involved in attracting and retaining immigrants. [Funding: $46,000 (2009–2011)]

CIC, in cooperation with the FCFA, funded a study on the integration of immigrant students in Francophone minority schools. [Funding: $26,000]

The Fédération des associations de juristes d’expression française de common law is preparing a national study on information and orientation needs, priorities and possible initiatives relating to justice and law for Francophone newcomers in minority communities (funded jointly by Justice Canada).

CIC funded a study on housing challenges faced by Francophone immigrants in St. Boniface, Manitoba.

The aim of this project is to analyse the role and potential of Anglophone communities in relation to the dimensions involved in attracting and retaining immigrants.

Promotion of Linguistic Duality
Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

Improved layout of the Francophone immigration section of CIC website.

CIC updated the information on its website and added useful links (e.g., RDÉE) on certain targeted pages and links to profiles of Francophone communities produced by the FCFA and the RDÉE, in order to make the information more visible and more accessible.

Overall, average monthly visits to the Francophone Immigration section in 2009 increased by 75% over 2008. Monthly visits to the targeted pages (on which links were added) increased by 171% over 2008.

CIC continued to organize citizenship ceremonies that recognize the two official languages and promote Canada’s linguistic duality.

CIC conducted two citizenship ceremonies in French in the Vancouver area in 2009 and continues to hold two ceremonies a year in French in Winnipeg. In the Atlantic Region, two bilingual citizenship ceremonies were held in FMCs. 

A total of 2,224 citizenship ceremonies took place across the country in 2009. During all these ceremonies, the citizenship oath and the national anthem were conducted in both official languages.

F. Accountability

[Activities through which the federal institution integrates its work to implement section 41 of the OLA into its departmental planning and reporting mechanisms (e.g., report on plans and priorities, departmental performance report, departmental business plan, status report for implementation of section 41 of the OLA, etc.); evaluations and internal audits of programs and services; regular review of programs and services and policies by senior management of the federal institution to ensure implementation of section 41 of the OLA.]

Accountability

Direct Result

OLMC perspective and OLA section 41 are fully integrated into CIC policies and programs and services; the reporting structure, internal evaluations and policy reviews determine how to better integrate OLMCs.

Activities Carried Out to Achieve Expected Result Outputs Progress Made in Achieving Expected Result

Production of reports on implementation of section 41 of the Official Languages Act. These reports are submitted to Canadian Heritage in order to meet CIC’s accountability requirements.

In 2009–2010, CIC developed a 2009–2013 action plan and a 2008–2009 report on results regarding implementation of section 41 of the Official Languages Act.

In Ontario, accountability reports include specific objectives related to Part VII of the OLA.

Evaluation of CIC’s results for 2009–2010 regarding section 41 of the OLA by the Office of the Commissioner of Official Languages (OCOL) will be part of the report card to be released in the fall of 2010, in the annual report of the OCOL.

Through grants, CIC works with communities to set up programs and networks to help retain newcomers.

Every new program is systematically analysed for its impact on immigration programs.

 

OLMC development was taken into account in strategic planning, reporting and policy and program development; templates used to prepare Memorandums to Cabinet and Treasury Board submissions contain criteria that take into account the obligation to foster the development of OLMCs. As well, certain CIC senior management have specific objectives in their performance management agreements related to section 41 of the OLA.

In 2009–2010, CIC submissions to the Treasury Board, which took into account the duty to foster the development of OLMCs, were the subject of discussions. 

CIC’s Champion for Official Languages appeared before the Senate Standing Committee on Official Languages on November 2, 2009, to discuss how the Department fulfils its duties under Part VII of the OLA.

The Atlantic Regional Director General and the Atlantic Regional Programs Director have specific objectives in their performance management agreements related to section 41 of the OLA.

 

CIC started developing a performance measurement strategy to determine the relevance, progress and cost effectiveness of CIC programs and services to ensure more effective integration of newcomers into OLMCs.

An approach was established to eliminate duplication in the data collection process regarding performance indicator data.

Implementation of the performance measurement strategy is under way.

CIC undertook a process to modify its existing data collection systems in order to capture information on service outlets, the preferred language of service and the number of contribution agreements in FMCs so that it could get a more accurate reading of the number of French-speaking immigrants settling in Canada and improve newcomer services.

Temporary and permanent residence application forms and manuals were modified to include a question on the use of official languages.

Work was undertaken to update the Global Case Management System (GCMS) to capture information on the use of official languages.

The information will be entered in the GCMS when it is implemented in visa offices starting in June 2010.

 

Using the citizenship application form, CIC compiled statistics on the language used by applicants at the time they submitted their citizenship application. These statistics were forwarded to FMC representatives.

Between 2006 and 2009, the proportion of new Canadians who reported French as the language they use most increased by more than 8% (from 9% to 17.2%).

Distribution list

  • Neil Yeates, Deputy Minister, CIC
  • Les Linklater, Assistant Deputy Minister, Strategic and Program Policy, and Champion for Official Languages
  • Diane Mikaelsson, Director General, Human Resources, and Co-Champion for Official Languages
  • Directors General, CIC
  • CIC coordinators responsible for the implementation of section 41 of the OLA
  • Members, House of Commons Standing Committee on Official Languages
  • Members, Senate Standing Committee on Official Languages
  • Commissioner of Official Languages
  • Groups and organizations from official language minority communities
  • Fédération des communautés francophones et acadienne du Canada
  • Members, CICFMC Steering Committee
  • Members, Implementation Committee, Strategic Plan to Foster Immigration to Francophone Minority Communities