You can access our Web Form on this page. Tell us what you’re trying to do and we’ll send you to the right form.
Our agents do not have access to more information about your case status or processing time, and it may take us more than 10 business days to respond to non-urgent requests. If you need help quickly, check our Help Centre.
Due to the impacts of COVID-19, we can’t
- process applications normally
- give accurate processing times for most applications
If you’ve already applied, find out how to check your application status and how we’re processing applications during the pandemic—updated weekly.
I want to:
- ask about my application
- ask a general question about a program or service
- give new information about my application
- change my contact information
- add, change or remove a representative
- report a technical problem
We’re getting all requests submitted through the Web form.
You will not receive a confirmation email.
Usually, it takes us 2 to 5 business days to respond. Due to the impacts of COVID-19 however, it may take us longer to respond to your enquiry. We thank you for your patience.
If you’ve never received a unique client identifier (UCI) and wish to ask a general question, type 00000000 in the Client ID number (UCI) field.
I want to give feedback (compliment, comment or complaint) on your services.
- permanent residence
Important: If you’re currently being impacted by COVID-19, answer No to this question.
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