Due to the impacts of coronavirus disease (COVID-19), we can’t
- process applications normally
- provide accurate processing times
We’re prioritizing applications from
- Canadians returning to Canada
- vulnerable people
- people who perform or support essential services
If you have an application in progress
- check the status of your application online
- make sure your contact information and your application details are up to date
- Use the Web form below to tell us of any changes in your application.
If you want to apply to come to Canada
- find out about travel restrictions and how to apply
Need help? Find answers to your questions in the Help Centre.
I want to:
- ask about my application
- ask a general question about a program or service
- give new information about my application
- change my contact information
- add, change or remove a representative
- report a technical problem
We’re getting all requests submitted through the Web form.
You will not receive a confirmation email.
Usually, it takes us 2 to 5 business days to respond. Due to the impacts of COVID-19 however, it may take us longer to respond to your enquiry. We thank you for your patience.
If you’ve never received a unique client identifier (UCI) and wish to ask a general question, type 00000000 in the Client ID number (UCI) field.
I want to give feedback (compliment, comment or complaint) on your services.
- permanent residence
Important: If you’re currently being impacted by COVID-19, answer No to this question.
- Date modified: