IRCC Web form: Contact us online

Due to the impacts of coronavirus disease (COVID-19), we can’t

  • process applications normally
  • provide accurate processing times

We’re prioritizing applications from

  • Canadians returning to Canada
  • vulnerable people
  • people who perform or support essential services

If you have an application in progress

If you want to apply to come to Canada

Need help? Find answers to your questions in the Help Centre.

I want to:

  • ask about my application
  • ask a general question about a program or service
  • give new information about my application
  • change my contact information
  • add, change or remove a representative
  • report a technical problem

We’re getting all requests submitted through the Web form.

You will not receive a confirmation email.

Usually, it takes us 2 to 5 business days to respond. Due to the impacts of COVID-19 however, it may take us longer to respond to your enquiry. We thank you for your patience.

If you’ve never received a unique client identifier (UCI) and wish to ask a general question, type 00000000 in the Client ID number (UCI) field.

I want to give feedback (compliment, comment or complaint) on your services.

Give feedback

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