IRCC web form: Contact us online
If you’re affected by the situation in Ukraine
Learn about our response to the situation in Ukraine, including
- the immigration measures we’ve put in place
- how to send a priority request if you need to contact us
Submitting an enquiry
Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.
Our agents do not have access to more information about your case status or processing time than you can access online. Before contacting us, you can
- check your application status online
- find answers to your questions in our Help Centre
- get general information on our website
We understand that timely access to client support is important. Thank you for your patience.
I want to:
- ask about my application
- ask a general question about a program or service
- give new information about my application
- change my contact information
- add, change or remove a representative
- ask about the 2022 invitations to apply to sponsor parents and grandparent
- report a technical problem
If you’ve never received a unique client identifier (UCI) and wish to ask a general question, type 00000000 in the Client ID number (UCI) field.
I want to give feedback (compliment, comment or complaint) on your services.
2022 invitations to sponsor parents and grandparents
When you fill out the web form
- under Type of application/enquiry, select Technical difficulties
- use the keyword PGP2022 in the text box (you can copy and paste it)
- complete all other required fields
You have been randomly selected to try our new web form. We are testing it with a small number of visitors to make it easier to use.
You can do all the same tasks on this form. If you prefer, you can still use our old version.
If you’re affected by the situation in Ukraine
Learn about our response to the situation in Ukraine, including
- the immigration measures we’ve put in place
- how to send a priority request if you need to contact us
Submitting an enquiry
2022 invitations to apply to sponsor parents and grandparents
If you have questions about this year’s invitations, use the old version of our web form.
Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.
Our agents do not have access to more information about your case status or processing time than you can access online. Before contacting us, you can
- check your application status online
- find answers to your questions in our Help Centre
- get general information on our website
We understand that timely access to client support is important. Thank you for your patience.
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