Submitting an enquiry
Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.
Our agents do not have access to more information about your case status or processing time than you can access online. Before contacting us, you can
- check your application status online
- find answers to your questions in our Help Centre
- get general information on our website
We understand that timely access to client support is important. Thank you for your patience.
I want to:
- ask about my application
- ask a general question about a program or service
- give new information about my application
- change my contact information
- add, change or remove a representative
- report a technical problem
If you’ve never received a unique client identifier (UCI) and wish to ask a general question, type 00000000 in the Client ID number (UCI) field.
I want to give feedback (compliment, comment or complaint) on your services.
- permanent residence
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