IRCC web form: Contact us online

Due to the impacts of COVID-19, we can’t

Our agents do not have access to more information about case status or processing times.

If you’ve already applied, see the check your application status page to learn how

  • to check your application status
  • we’re processing applications during the pandemic New

Find quick answers to general questions in the Help Centre.

How the coronavirus disease (COVID-19) is affecting immigration, refugees, citizenship and passport services

I want to:

  • ask about my application
  • ask a general question about a program or service
  • give new information about my application
  • change my contact information
  • add, change or remove a representative
  • report a technical problem

What you should know

  • You won’t get a confirmation email from us.
  • It may take us more than 10 business days to respond to non-urgent requests.
  • If you don’t have your unique client identifier (UCI) yet, type 00000000 in the Client ID number (UCI) field.

I want to give feedback (compliment, comment or complaint) on your services.

Give feedback

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