How can I avoid delays or refusals in processing my application?

To help avoid delays or a refusal, make sure that you:

• carefully read the application guide for your immigration category and follow the instructions;
• properly fill out, sign and date the application form(s);
• if required, provide biometrics (fingerprints and photos) as soon as possible within 30 days of receiving the request;
• include all the required documents as indicated on the application checklist;
• pay the right fee using the correct method of payment;
• include the payment with your application; and
• double-check your application before submitting it.

Things that can cause delays:

• Your medical and security screening takes longer than usual
• We need to interview you
• You communicate with us by mail instead of using an online account
• You don’t respond to our requests for information quickly
• High numbers of applications