My sponsor isn’t providing me with the support you said I should receive. What should I do?
Your sponsor is responsible for supporting you during your first year in Canada or until you can support yourself, whichever comes first.
Support includes financial and settlement assistance. This includes things like furniture, household goods and clothing.
Find out more about what sponsors are responsible for:
- Fact sheet: The Rights of Privately Sponsored Refugees (PDF, 613 KB)
- Fact sheet: Sponsorship Disputes and Breakdowns (PDF, 613 KB)
If you are not getting this kind of support from your sponsor, you should tell us right away so that we can look into your situation. To do so, contact our Call Centre at 1-888-242-2100 or email us at IRCC.INPSR-PPPRRI.IRCC@cic.gc.ca.
Quebec has its own process to sponsor refugees. This means that the rules private sponsors in Quebec must follow are different from the rest of Canada. If your sponsor is from Quebec and you have questions, contact Immigration, Diversité et Inclusion. This is the part of the Quebec provincial government that deals with immigration.
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