I don't have a document I need to submit. What should I do?
If there is a document (either listed on the checklist or that we asked you to give us) that you don’t have, your application could be delayed, returned to you or refused.
There are sometimes situations you can’t control (war or natural disasters) that prevent you from getting a document.
If there is a document you can’t send us
- write us a letter
- The letter should explain why you can’t get the document or why it’s taking you longer to get it.
- send us the letter in place of the required document
- include any supporting documents (like a receipt)
We will read your letter and may contact you for more information.
Each case is different. The final decision on whether your application will be considered complete without the document is up to the officer looking at your application.
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