I got a refund but it was not the same amount I paid. Why?
This happens when you pay in your local currency instead of Canadian dollars. The amount of your refund depends on the exchange rate. When we refund you, the amount you get back reflects the exchange rate on the day we issue the refund. Exchange rates change every day so the amount you get back won’t match what you paid.
The Canadian dollar value of your payment and your refund will always be the same.
Refunding an online payment
We collect and refund online payments in Canadian dollars. When we issue a refund to a card using another currency, your bank will convert it from Canadian dollars for you. We are not involved in this exchange process.
Refunding cheques and other payment methods
If your mailing address at the time of your refund request is overseas, we will issue your refund by cheque or direct deposit in your local currency. We use the exchange rate from the day we issue the refund.
Answers others found useful
- If you return my application, will I get a refund?
- How do I fill out an application?
- How can I check if my application has been received?
- What happens after I send in my application?
- What is a UCI?
- What is my client ID?
- How can I come to Canada as a visitor, worker or student?
- How do I submit my application?
- What do you mean by surname?
- How can I find a doctor to provide my medical exam?
- How can I get my application processed urgently?
- How can I get help with my application?
- If my visa, work or study permit application is refused, will I have to give biometrics for my next application?
- I submitted my application with the old permanent residence fees. Will my application be rejected or returned?
- I submitted my application and paid the processing fee before April 30, 2020. I haven’t paid the right of permanent residence fee (RPRF) yet. Do I pay the old or new RPRF fee?
How to video
Form and guide
- Date modified: