I got a refund but it was not the same amount I paid. Why?
This happens when you pay in your local currency instead of Canadian dollars. The amount of your refund depends on the exchange rate. When we refund you, the amount you get back reflects the exchange rate on the day we issue the refund. Exchange rates change every day so the amount you get back won’t match what you paid.
The Canadian dollar value of your payment and your refund will always be the same.
Refunding an online payment
We collect and refund online payments in Canadian dollars. When we issue a refund to a card using another currency, your bank will convert it from Canadian dollars for you. We are not involved in this exchange process.
Refunding cheques and other payment methods
If your mailing address at the time of your refund request is overseas, we will issue your refund by cheque or direct deposit in your local currency. We use the exchange rate from the day we issue the refund.
Answers others found useful
- If you return my application, will I get a refund?
- How do I fill out and validate IRCC application forms with 2D barcodes?
- Why won’t my application form let me save my information or digitally sign it?
- How can I check if my application has been received?
- What happens after I send in my application?
- What is a UCI?
- What is an application number?
- How can I find a doctor to provide my medical exam?
- How can I get my citizenship application processed urgently?
- How can I get help with my application?
How to video
Form and guide
- Date modified: