How do I download and open a PDF form from IRCC’s website?

We’re experiencing issues with some of our forms with 2D barcodes:

If you’re submitting one of these forms, you need to use version 11.0.09 of Acrobat Reader to fill it out.

If you’re applying at a visa application centre (VAC), they may ask you to re-fill out the form at their internet kiosks.

To download and open a PDF form, you need to have Adobe Reader 10 or higher installed. Mobile devices such as iPads, tablets and mobile phones can’t be used for IRCC forms.

Downloading and opening PDF files

For PC users

Find the link of the file you want to save (you may need to go back to the previous page to find it).
Right-click the link.
Select “Save target as” or “Save link as”.
Choose the location on your computer where you would like to save the file.
Select “Save”.
Use Windows Explorer to get to the location where you saved the file.
Right click on the PDF file.
Select “Open with”.
Select “Choose program”.
Select “Adobe Acrobat Reader”.
Make sure to check the box that says, “Always use this program to open these files”.
Select “OK”.

For Mac users

Find the link of the file you want to save (you may need to go back to the previous page to find it).
Press the Control (Ctrl) key and click on the link.
When the option menu appears, choose “Download link to disk” or “Download linked file”.
Choose the location on your computer where you would like to store the file. Your computer will start the download once you have selected a location.
Use Spotlight or Finder to look for the downloaded file.

If you can’t open the form with Adobe Reader 10 or higher, let us know about your technical issue.