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My courier did not deliver my PGP application to your PO Box. What should I do?

In general, many couriers don’t deliver to PO Boxes. But some do and they’ll know where to deliver applications addressed to our PO Box.

You can tell the courier company that the PO Box is linked with a physical address. You’ll have to use a courier company who will do deliveries without a signature.

If you see a different address on your tracking slip, your application may still have been delivered to the right place. In this case, you can do an internet search on the name that signed for your package to verify it’s one of the companies that sort and scan our packages.

You should contact your courier service to confirm that they delivered the package to the right address.

If your courier service confirms they made a mistake and, because of this, you could not submit your application to sponsor your parents and grandparents on time, you can:

  • get a letter from the courier service acknowledging their mistake
  • include that letter with your application and submit it again

Find out more about how to apply to sponsor your parents and grandparents.

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