What is a complex permanent residence application?
If your application is complex, it may take us longer than normal processing times to process your application.
Your application may be more complex if:
- the contact information on file (address, telephone, email) is outdated and we can’t contact you or a family member
- we requested more documents and they weren’t submitted on time, or at all
- your dependant(s) turned 18 since you applied
- you added dependant(s) to your application since you applied
- your dependant(s) got married and/or had children of their own since you applied
- you provided legal documents to confirm a change to your marital status, or about child custody
- you or your family member were asked to resubmit a medical exam because one expired (exams for every person must all be valid at the same time)
- you or a family member were asked to appear for an interview
- you or a family member might not be eligible
- background checks are still in progress for you or your family members
Was this answer useful?
Thank you for your feedback.
Contact us about your application
Use this Web form to:
- ask about an application that has passed the normal processing times
- provide additional information about your application
- report a technical issue
Answers others found useful
- How long will it take to process my application?
- When does my processing time start?
- How can I check the status of my application?
- Why can’t I see my case status online?
- I sent my application a while ago, but there is no record of my application online. Why?
- How are processing times calculated?
- Why do some application processing times change and others do not?
- What does my family sponsorship application status mean?
- Why can’t I create a permanent residence tracker account for my sponsorship application?
- Why have processing times changed for some applications types?
- How do I check the status of my Canada-Ukraine authorization for emergency travel application?
Help tool
Glossary term
- Date modified: