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When does my processing time start?

Due to the impacts of the coronavirus disease (COVID-19), we

  • are experiencing delays in receiving applications
  • can’t process applications normally
  • can’t provide accurate processing times

For guidance on your situation, find out how you’re affected by the coronavirus/COVID-19.

Your processing time starts the day we receive your complete application and ends when we make a decision.

If you apply by mail, the processing time starts when your application arrives in our mailroom.

If you apply online or in-person, it starts when you submit your application.

See What are the differences between applying online and on paper?


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