What do I do if I’m disconnected during the online test?
If you’re disconnected,
- return to your test as soon as possible
- You have 30 minutes to take the test, and the timer continues while you’re disconnected.
- use the same test link to return to the test (you have to sign in again if it expires)
- the questions may appear in a different order when you reconnect
Make sure your Internet connection is stable during the test.
Was this answer useful?
Thank you for your feedback.
Contact us about your application
Use this Web form to:
- ask about an application that has passed the normal processing times
- provide additional information about your application
- report a technical issue
Answers others found useful
- What are the requirements for becoming a Canadian citizen?
- I already have a citizenship application in process. How will the 2015 changes to the citizenship legislation affect my application?
- Do I become a Canadian when I marry a Canadian?
- How much does it cost to apply for Canadian citizenship?
- I am a citizen of another country. Will I lose that citizenship if I become a Canadian?
- What can I do if my citizenship application is refused?
- What should I do if I missed my citizenship test?
- Can I leave Canada after I mail my citizenship application?
- What is a non-routine citizenship application?
- Do I have to use the travel journal?
- If I’m applying for citizenship, do I still have to submit the physical presence calculator if I submit the travel journal?
- If I’m transferring through different countries at the airport, or by car or train, do I need to record it in my travel journal?
- How do I get more copies of the travel journal?
- My application has been returned, because it’s incomplete. Do I have to recalculate my physical presence (time lived in Canada)?
Glossary term
- Date modified: