My family and I applied for permanent residence. Why can’t I see the application status?

You may have entered the wrong information.

When trying to find out about an application for permanent residence for more than one person, make sure you are entering the correct information.

In the Client Application Status (CAS) tool, make sure all fields contain information about the principal applicant (the person who applied to come to Canada).

In the status tracker, make sure all fields have information about the person who created the account.