Can I replace my citizenship certificate or card if there’s a mistake on it?

How to send the request

Email us at IRCC.ECertificatePilot-PiloteCertificatE.IRCC@cic.gc.ca. In the email

• type this in the subject line: “E-certificate error – application number (provide your application number(opens in a new tab) )”
  • For example: E-certificate error – application number C123456789
• provide the applicant’s name and date of birth
• tell us what needs to be fixed

If your request is urgent

To send an urgent request, follow the instructions above and

• add “URGENT” at the beginning of the email’s subject line
  • For example: URGENT - E-certificate error – application number C123456789
• explain why it’s urgent (for example, if you have an emergency)
• attach a document to support your explanation

After you send the email

We’ll review your request and respond to you

• within 10 business days if the request is not urgent
• as soon as possible if the request is urgent

If we determine that we did not make the mistake

• we’ll explain why we’re refusing the request
• if you want, you can apply on paper to replace the certificate and pay the fee(opens in a new tab) 

How to send the request

1. Prepare these documents:
   • the citizenship certificate with the mistake
   • a note explaining what needs to be fixed

   If your request is urgent, you also need to

   • explain why it’s urgent (for example, if you have an emergency)
   • include a document to support your explanation
   • write “Urgent” in large, dark letters on the envelope.
2. Send your documents to us.

   Send them by mail or courier to Case Processing Centre (CPC) in Sydney if you got the certificate after applying

   • to become a Canadian citizen (grant of citizenship)
   • to resume your Canadian citizenship after giving it up
   • for a citizenship certificate (proof of citizenship) from Canada or the United States
     • This includes online and paper applications.

If you applied for a citizenship certificate from outside Canada and the United States, send your documents to the Canadian embassy, high commission or consulate(opens in a new tab) 

• where you submitted your paper application or
• that you chose in the online application

After you send the request

We’ll review your request to confirm if we can replace your certificate for free.

If we determine that we did not make the mistake

• we’ll explain why we are refusing the request
• you’ll get your documents back
• if you want, you can apply on paper to replace the certificate and pay the fee(opens in a new tab)