Help Centre what do you need help with?

I can’t access Change of Address or Address Notification. What should I do?

Go through the following steps.

  • Open the tool you want to access (either Change of Address or Address Notification) through the My immigration or citizenship application page.
  • Make sure the date of birth you are entering in Change of Address exactly matches the information on your application, passport and identity documents. Use the format as specified.
  • Make sure the place of birth you are entering in Change of Address exactly matches the information on your application, passport and identity documents. Use the format as specified.
  • Check the spelling and order of your names on any letters from the visa office or case processing centre, and on your passport and other supporting documents.
  • Check who can use the Change of Address and Address Notification services.

If you’re still having problems accessing the online services, contact us.


Answers others found useful

Tool

  • Come to Canada

How to video

Glossary term

Date modified: