What do I do if the online application system is down?
There are times where the system will be down for routine maintenance. Follow Immigration, Refugees and Citizenship Canada on Twitter for notifications on when the system will be unavailable.
Notices will also be posted on our website.
If the system is down and it is not a scheduled outage for system maintenance, please let us know, and try again later.
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- ask about an application that has passed the normal processing times
- provide additional information about your application
- report a technical issue
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