I have a question about a document I am asked to submit in my MyCIC. Who can I ask?
To find out why you are being asked to submit a specific document, to get more information about what a document should be, or to let us know why you cannot provide a document:
- Write a letter with your questions or explanation; and
- Upload it into the slot for the requested document you have questions about.
The processing officer will read your letter and provide more information based on your case.
See also: What do I do if I run into technical problems with my online visa or permit application?
Was this answer useful?
Thank you for your feedback.
Contact us about your application
Use this Web form to:
- ask about an application that has passed the normal processing times
- provide additional information about your application
- report a technical issue
Answers others found useful
- How do I withdraw or delete my International Experience Canada profile?
- How do I sign my online visa or permit application?
- Can I get a refund if I cancel my International Experience Canada work permit application?
- What is a POE Letter?
Help tool
Form and guide
Glossary term
- Date modified: