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I have a question about a document I am asked to submit in my MyCIC. Who can I ask?

To find out why you are being asked to submit a specific document, to get more information about what a document should be, or to let us know why you cannot provide a document:

  • Write a letter with your questions or explanation; and
  • Upload it into the slot for the requested document you have questions about.

The processing officer will read your letter and provide more information based on your case.

See also: What do I do if I run into technical problems with my online visa or permit application?

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