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Access to Information and Privacy

What information is available under the Access to Information Act and Privacy Act?

Most government information is available. Major exceptions are Cabinet documents and information that could harm Canada’s security or economy, federal-provincial relations or international affairs. Information about individuals may be disclosed only with their consent or if it is in the public interest. Individuals can get their personal information under the Privacy Act.


Who can make a request under the Access to Information Act?

Canadian citizens, permanent residents and any individual present in Canada can make a request under the Access to Information Act. If you are none of the above, you can ask a representative, who is a Canadian citizen or permanent resident, to make a request for you, if you give that person written consent.


Who can make a request under the Privacy Act?

Canadian citizens, permanent residents and any individual present in Canada can make a request under the Privacy Act.


Will my access to information or privacy request be processed faster if my representative sends it?

If you choose to hire a representative, your application will not be given special attention, nor can you expect faster processing. The Government of Canada treats everyone equally, whether they use the services of a representative or not.

Immigration, Refugees and Citizenship Canada (IRCC) realizes that the use of a representative to assist in the completion of your Access to Information or Privacy application is a personal choice. Please note that the Government of Canada does not recommend or endorse any individual representative. Visit the following page for more information on representatives.


What is the fee for an Access request?

Each request filed under the Access to Information Act requires a $5.00 application fee. A requester can either pay by credit card using the online payment service within the ATIP Online Request tool, or by cheque or money order made payable to the Receiver General for Canada for requests by mail. There may also be additional fees if copying, computer processing or further search and preparation time is required. (The first five hours of search and preparation are free).


What is the fee for a Privacy request?

There are no fees under the Privacy Act.


How and where do I submit an Access to Information or Privacy request?

If submitting a request electronically, you must do so through the ATIP Online Request tool. Once you have completed the questions, the request will be automatically sent to the Access to Information and Privacy Division at IRCC.

If submitting a written request, you must complete one of the following forms:

You may also submit a letter, as long as it indicates under which Act the request is being made and includes sufficient detail to enable an employee of IRCC to identify the records that are being requested.

You can send your completed form or letter to:

Access to Information and Privacy Division
Immigration, Refugees and Citizenship Canada
Ottawa, Ontario
K1A 1L1

Note: Credit card payment is only accepted via the ATIP Online Request tool. If paying the application fee by cheque or money order, you must send your request by regular mail.


How long does the Department have to respond?

Access to Information

For requests made under the Access to Information Act, Immigration, Refugees and Citizenship Canada (IRCC) has 30 days to respond to a formal request. However, this period may be extended for a reasonable period of time if:

A time extension may also be granted if consultations are necessary to comply with the request that cannot be completed within the original time limit. If the required time extension is greater than 30 days, the head of the institution is required under subsection 9(2) of the Act to inform the Information Commissioner of the extension. We will tell you about the extension and its length, within 30 days of getting your request. It will also let you know that you have the right to complain to the Information Commissioner about the extension.

Privacy

In the case of formal requests made pursuant to the Privacy Act, we have 30 days to respond. However, this period may be extended for a maximum of 30 days if:

The period may also be extended for a reasonable period of time if:

We will tell you about the extension and its length, within 30 days after the request is received. It will also let you know that you have the right to complain to the Privacy Commissioner about the extension.

Note: If you do not receive a response within 30 days, you may obtain the status of your request by contacting the ATIP Division via:


Can I get personal information about someone else?

To get personal information belonging to someone else, you must submit their written consent authorizing you to receive their personal information. Consent may be provided by:

You do not need consent to get the personal information of any dependants who are under 18 years of age.


Can I get personal information about someone who is deceased?

Yes, you can get someone’s personal information if he or she died at least 20 years ago. You must provide reasonable proof of death, such as:

If a person has been dead for less than 20 years, only the following people can get his or her personal information:

The executor or administrator of the estate does not have an unlimited right of access to all of the deceased’s personal information, but only that information which will allow them to fulfill their legal responsibilities to finalize the estate.


How can I get information on an individual who arrived in Canada before 1936?

Landing and immigration records for individuals who arrived in Canada before 1936 (passenger lists 1865–1935 and border entry lists 1908–1935) are kept by Library and Archives Canada. They are available free of charge. Send requests for these records to:

Library and Archives Canada
Researcher Services Division
Genealogy Section
395 Wellington Street, 3rd floor
Ottawa, Ontario
K1A 0N3
Fax: 613-995-6274

For more information on the Canadian Genealogy Centre, you may consult the following website: www.collectionscanada.ca.


What information should I provide to get a naturalization record?

The more information you provide, the better. This information includes, but is not limited to, the following:


Can non-residents of Canada who are conducting genealogical research access family records held by Canadian federal institutions?

No. Only Canadian citizens and permanent residents can make a request for information under the Access to Information Act and the Privacy Act. However, you may ask a Canadian citizen or a permanent resident to submit an Access to Information request on your behalf. Keep in mind that the records will be mailed to the requester within Canada. It is also important to note that we require written consent (signed and dated) or proof of executorship, if the individual whose personal information is being sought has been deceased for less than 20 years.


I sponsored a family member who resides outside of Canada, and he/she applied for permanent residence at a visa office overseas. Can I obtain information on that file?

A: Yes. If you are seeking personal information about someone other than yourself, in this case, a family member’s file, you must:

If, however, you are requesting information contained in your own sponsorship file, you must submit a request under the Privacy Act and no fees apply.


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