Applying online
Electronic Travel Authorization (eTA)
General
- I have not been able to submit an eTA application because of technical issues (i.e. with payment or the application form). Can I still fly to Canada?
- I submitted an eTA application, but have not received any emails from IRCC. Can I still travel to Canada?
- I got an email confirmation from IRCC that my eTA application was received, but nothing since then. Can I still travel to Canada?
- I cannot submit the additional documents required for my eTA application by the requested deadline. Can I still travel to Canada?
- I submitted the documents for my eTA application but I haven’t heard anything yet. Can I still travel to Canada?
- My application for an eTA was refused. Can I still travel to Canada?
- What is a visa-exempt foreign national?
- Will the eTA application information be available in multiple languages?
- Are there any age exemptions for eTA?
Determine your eligibility
- I will transit by air through Canada. Do I need an eTA?
- I am a permanent resident of Canada. Do I need an eTA if I leave and want to return to Canada by air?
- I am a permanent resident of Canada. Can I apply for an eTA?
- I am an American citizen. What do I need to enter Canada?
- I am a NEXUS or CANPASS member and U.S. green card holder. Do I need an eTA to fly to Canada?
- I am a lawful permanent resident of the U.S. (green card holder). Do I need an eTA?
- I am a lawful permanent resident of the U.S. (green card holder) and my home country will not issue a passport to me. Can I apply for an eTA using a document other than a passport?
- I have a visa or a temporary resident permit to enter Canada. Do I need an eTA too?
- I am visiting the U.S. and I want to come to Canada. Do I need an eTA?
- I have an ESTA and I am visiting the U.S. Can I use my ESTA to enter Canada?
- I am from a visa-exempt country and want to apply for a study or work permit. Do I need to apply for an eTA?
- I am from a visa-exempt country and a study or work permit. Do I need to apply for an eTA?
- I am a lawful permanent resident of the United States and have a study or work permit. Do I need to apply for an eTA?
- I am from a visa-exempt country and want to study in Canada for less than six months. Do I need an eTA?
- I am from a visa-exempt country and want to extend my work or study permit. Do I need to apply for an eTA?
- I am a dual citizen of the U.S. and another country. Do I need an eTA?
- I am a Canadian citizen. Do I need an eTA to enter Canada?
- I am a Canadian citizen and a citizen of another country. Can I fly to Canada with my non-Canadian passport?
- Can I apply for an eTA with a Refugee Travel Document?
- I have committed an offence and suspect or know that I am inadmissible to Canada. Should I still apply for an eTA?
- I have been refused entry to Canada in the past. Does this mean that I will be refused an eTA?
- Can a business or agency organizing charter flights to Canada for tour groups get eTAs for their clients?
- Do travellers on chartered aircrafts need an eTA?
- Do VIPs, Heads of State or diplomats need an eTA to travel to Canada?
- Can diplomats who are not accredited in Canada, but accredited elsewhere, travel to Canada without an eTA?
- I live in St. Pierre and Miquelon and am a citizen of France. I want to travel to Canada by air. Do I need an eTA?
- I live in St. Pierre and Miquelon and am a citizen of a country other than France. I want to travel to Canada by air. Do I need an eTA?
- I live in St. Pierre and Miquelon and am a citizen of France returning to St. Pierre and Miquelon by air from a country other than Canada. Do I need an eTA?
- When I visit Canada, I want to travel to St. Pierre and Miquelon by air. What document(s) do I need to return to Canada?
- I have a Confirmation of Permanent Residence (CoPR) and will travel to Canada. Do I need an eTA?
Applying for an eTA
- How do I apply for an eTA for travel to Canada?
- I see other websites advertising that I can apply for an eTA with them. Is there more than one website to apply for an eTA?
- What type of information do I need to complete an eTA application?
- Can I apply for an eTA for my child?
- Can I help a friend or family member apply for an eTA?
- As a Canadian citizen living in Canada, can I apply for an eTA for my non-Canadian relative or friend who lives abroad?
- Can more than one person, including dependents, be included in an eTA application?
- Can I submit a group application for eTA?
- Can I use my email address when I apply for an eTA on behalf of someone?
- Can I start my eTA application and save it?
- Can I review my eTA application before I submit it?
- What happens if I made a mistake (like an email address or passport number) on my eTA application?
- Can I apply for an eTA using a document other than a passport?
- What options are available to pay the eTA application fee?
- What if I don’t have a Visa, Mastercard or American Express? Are there other methods to pay for an eTA?
- Do I have to apply for an eTA each time I travel to Canada?
- I must travel to Canada for exceptional circumstances. Can I get my eTA on an urgent basis?
After you apply for an eTA
- Will IRCC email me when my eTA is approved?
- What information will I get by email after I apply for an eTA?
- Why am I not receiving any emails from IRCC about my eTA application?
- How long will it take to process my eTA application?
- I applied for an eTA on a different website. How do I verify if I have a real eTA?
- I have been charged more than $7 CAD for my eTA on another website. I think I have been scammed. How can I find out and can I get a refund?
- I have to submit documents for my eTA application. How can I find out what documents I need to provide?
- I need to submit documents in a secure IRCC account for my eTA application. How can I do this?
- What do I do if my application for an eTA is not approved right away?
- Do I have to print anything to prove that I have an eTA?
- Can I withdraw my eTA application?
- If my eTA is cancelled after I get one, can I travel?
- What happens if I get a new passport after I have received an eTA?
- My application for an eTA was refused. Can I get a refund?
- My application for an eTA was refused. Is there a way I can appeal?
- Does having an eTA automatically mean that I am allowed to enter Canada?
Travel professionals
- When should my client apply for their eTA?
- Can I submit group applications for eTA?
- How do I pay for my client’s eTA?
- Is there a way for clients to confirm the status of their eTA?
- Can I review the eTA application before I submit it?
- Can I make changes to my client’s eTA after it has been approved?
- Can I use my email address when I apply for an eTA on behalf of a client?
- Is the eTA linked to a client’s passport number?
- What happens if I entered the wrong passport number on my client’s eTA application form?
- How long can a client stay in Canada with their eTA?
Applying online — general
- What is a personal document checklist?
- What is a personal reference code?
- Is there a file size limit for documents I upload to my account?
- I need to add multiple files to my online application, but there is only one field to upload documents. What can I do?
- Can I send a new document after I apply online?
- What file formats can I upload to my account?
- How do I view the messages in my account?
- How long do I have to complete and submit my online application?
- How do I sign my online application?
- How do I cancel an application I submitted online?
- I have a question about a document I am asked to submit in my online account. Who can I ask?
- An officer asked me to provide a document in my account, but I’m missing information. What do I do?
Accessing online services
Banking credentials — Sign-in Partner
- What do I do if my Sign-in Partner was removed?
- What are electronic credentials?
- What services do I need Sign-In Partner or GCKey for?
- What do you mean by authentication?
- I had to switch my electronic log-in credentials not that long ago. Why are you changing it again?
- Can I still use my Access Key?
- Who can I contact if I have questions about GCKey or Sign-In Partner?
- What is Sign-In Partner?
- Which banks are participating in Sign-In Partner?
- Why is the Government of Canada offering users the option to use banking credentials?
- What are the advantages of using my online banking credentials?
- Is the banking credential (Sign-In Partner) as secure as the government credential (GCKey)?
- Will any of my banking information be shared if I use Sign-In Partner?
- I don’t bank with any of the financial institutions listed. What alternative do I have when I want to access government services online?
- My bank is on your list, but I don’t have online banking. How do I access the IRCC secure account using Sign-In Partner?
- I would rather not use Sign-In Partner to access the IRCC secure account. What are my options?
- Will the bank charge me for using my banking credential to access government services?
- Will I still be able to use GCKey even if I decided to use my online banking credentials once?
GCKey
- What are electronic credentials?
- What services do I need Sign-In Partner or GCKey for?
- What do you mean by authentication?
- I had to switch my electronic log-in credentials not that long ago. Why are you changing it again?
- Can I still use my Access Key?
- Who can I contact if I have questions about GCKey or Sign-In Partner?
- What is GCKey?
- Why has the Government of Canada introduced GCKey?
- How do I get a GCKey credential?
- Who has access to the information I submit when I register for a GCKey?
- What do I do if I lost my GCKey username or password?
- How do I change my GCKey password?
- What are the rules for creating a username or password?
- What if I no longer want to use my GCKey?
- Why did the action button in my GCKey account disappear?
Technical help - immigration applications
- I can’t sign in to my IRCC secure account. What should I do?
- What do I do if I have technical problems when applying online?
- What browser should I use to apply online?
- How do I upgrade my browser?
- Why do I need to clear my browser cache?
- I can’t open my application form in PDF format. What can I do?
- After I click the Validate button on my application form, nothing happens and I don’t see the barcodes. Why?
- I get a Bad Encrypt Dictionary error opening a PDF. What does this mean?
- What do I do if an online application is down?
- I recently reset my IRCC secure account, but I don’t see my application. How can I get it back?
- My documents are too large to upload. How do I reduce the file size?
- You asked me for a new document. How do I submit it?
- I don’t see the option to upload documents in my account, even though IRCC has asked for it. What do I do?
- I validated my form, but when I try to upload it to my account I get a validation error. What can I do?
Link your application to your online account
- Which applications can I link to an IRCC secure account?
- Why was I locked out of my IRCC secure account when I tried to link an application?
- When trying to link my application to my IRCC secure account, it says there are no matches. What’s going on?
- What happens after I link an application to an IRCC secure account?
- What happens if my application in the Permanent Residence Portal expires?
Apply online using the Permanent Residence Portal
- Why can’t I find all my documents or forms in the Permanent Residence Portal?
- I can’t complete my IMM 0008 form in the Permanent Residence Portal because my national identity card doesn’t have an expiry date. What should I do?
- Can I change the email address for my Permanent Residence Portal account?
- Why can’t I save and continue when completing digital forms in the Permanent Residence Portal?
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