My webcam isn’t working and can’t connect to the online test system. What should I do?
Find out how to fix webcam issues in
- Chrome browser
- You can’t take the test with Chrome on iPad at this time.
- Chrome operating system (OS) and Chromebook
- Mac OS and Safari browser
- Windows 7
- Windows 8
- Windows 10
- Windows 11
- a tablet
If you still can’t fix the issue, contact IRCC.CitOnlineTest-TestenligneCit.IRCC@cic.gc.ca. In your email, include
- a detailed explanation of the issue
- your application number
- your unique client identifier (UCI)
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